To-Go Guest Experience Associate

The Cheesecake Factory Incorporated; Cambridge (MA); On-site; USD 2,066,000 - 2,927,000; Full time

Benefits offered by this job

50% off shift meals

25% dining discount

Faster Pay

Healthcare options

Paid vacation & sick time

Job summary

The Cheesecake Factory Incorporated in Cambridge, MA is seeking a friendly Cashier to deliver a memorable take-out experience. You will greet guests, handle phones, enter orders, and assist with packing meals with precision, ensuring accuracy and hospitality at every step.

This role requires cash handling experience, strong communication, and the ability to work in a fast-paced, high-volume environment. Flexible schedules and steady hours are available, with opportunities for growth and benefits.

Qualifications

• Restaurant, hospitality, or food service experience is preferred.
• Familiarity with To Go orders or curbside service is a plus.
• Experience with cash handling and basic payment processing.
• Strong communication and guest-service orientation.

Responsibilities

• Greet guests in person and over the phone, delivering a positive carry-out experience.
• Answer questions and help guests with the ordering process.
• Demonstrate active listening during interactions.
• Use menu knowledge to make recommendations and handle allergies.
• Assist guests with the app for placing or picking up orders.
• Enter orders into a POS system accurately with attention to detail.
• Process payments including cash handling and credit/debit transactions.
• Pack orders quickly and accurately while maintaining quality.
• Support dessert finishing, barista functions, and beverage preparation as needed.
• Maintain cleanliness and organization of cashier and take-out areas.
• Complete closing tasks and perform side work with ownership.
• Work well under pressure with a positive, patient attitude.

Skills

Cash handling

POS system

Customer service

Communication

Multitasking

Team player

Tools

Cash registers

Credit/debit processing

Job description

The Cheesecake Factory Incorporated in Cambridge, MA is seeking a friendly Cashier to deliver a memorable take-out experience. You will greet guests, handle phones, enter orders, and assist with packing meals with precision, ensuring accuracy and hospitality at every step.

This role requires cash handling experience, strong communication, and the ability to work in a fast-paced, high-volume environment. Flexible schedules and steady hours are available, with opportunities for growth and benefits.