To-Go

Texas Roadhouse, Inc.; Lake Charles (LA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Restaurant discounts

Flexible schedules

Training and career growth

Job summary

Texas Roadhouse, Inc. is seeking a To-Go Roadie to support carry-out operations and uphold our Legendary Food and Legendary Service standards. You will welcome guests, take accurate orders, and ensure fast, friendly, and safe service.

You will use our online/mobile order systems and POS to complete transactions, packaging orders with care, and collaborating with BOH and managers to meet quoted times. Flexible schedules and opportunities for growth are available.

Qualifications

• Experience in customer service preferred.
• Excellent phone etiquette and order accuracy.
• Knowledge of menu and ability to take and place orders accurately.
• Strong organization and packaging accuracy.
• Team-oriented with ability to work with BOH and managers.

Responsibilities

• Greet guests and ensure legendary welcome and goodbye.
• Answer calls with proper phone etiquette and take orders.
• Knowledgeable about menu to take orders accurately.
• Pack orders with strong organization and accuracy.
• Collaborate with Back of House to complete orders.
• Provide quotes on wait times to guests.
• Understand online and mobile app ordering systems.
• Process To-Go orders and payments using the POS.
• Follow safety and sanitation procedures.
• Demonstrate teamwork at all times.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

Cash handling

Tools

POS system

Online ordering apps

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a To-Go Roadie to support our carry out operations, execute high standards of food quality and service, and ensure our To-Go guests experience the same Legendary Food and Legendary Service as our dine-in guests.

As a To-Go Roadie Your Responsibilities Would Include

• Ensuring each guest receives a legendary welcome and goodbye when placing and/or picking up their order
• Uses proper phone etiquette when answering calls and taking orders
• Knowledgeable of menu to accurately take and place orders
• Demonstrates strong organization and accuracy when packaging orders
• Works collaboratively with Back of House staff to complete orders
• Partners with Restaurant Managers on quote times; accurately provides quotes to guests on the length of time to complete their order
• Understands our online and mobile app ordering systems
• Accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions
• Practices proper safety and sanitation procedures
• Exhibits teamwork at all times

If you think you would be a legendary To-Go Roadie

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

Our Roadies are paid weekly. In addition, we offer one of the industry’s most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Tuition Reimbursement up to $5,250 annually
• Paid vacation time
• Short-Term Disability
• Life, Accident, and Critical Illness insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.