TNC Branch Manager I

Hertz; Sacramento (CA); On-site; USD 63,273 - 77,334; Full time

Job summary

Hertz is seeking a Branch Manager in California to lead daily operations, drive profitability, and ensure outstanding customer service. You will oversee reservations, staffing, training, and safety while fostering a high-performance culture across multi-brand service lines.

Responsibilities include executing the annual plan, optimizing revenue per unit, and maintaining vendor relations with partners like Lyft and Uber. A strong focus on team leadership and KPI achievement is essential.

Qualifications

• High school diploma or GED required; associates degree preferred.
• Previous management experience in a fast-paced environment is essential.
• Experience in car rental, hospitality, or tourism is a plus.
• Result-oriented with a history of success and team motivation.
• Proficiency in technology and business systems.

Responsibilities

• Develop, monitor, modify and assure compliance with the annual business plan to ensure profitability of the unit.
• Direct and organize all reservations and pick-ups; develop vendor relationships (Lyft, Uber, Pep Boys).
• Develop and implement location strategies to maximize profitability and revenue per unit.
• Handle or assist in the resolution of customer service issues.
• Ensure a high level of customer service at or above area goals.
• Coach staff and empower problem resolution and customer relations.
• Attend/host outside sales meetings or events to promote the company and branch location.
• Increase market penetration and branch revenue.
• Communicate and monitor objectives; align with corporate goals and brand awareness.
• Mentor and train branch staff; conduct performance reviews.
• Hold weekly staff meetings; keep employees motivated and informed.
• Conduct Monthly Business Reviews to ensure KPI knowledge.
• Maintain positive employee relations and enforce corporate policies.

Skills

Highly organized

Cross-functional teamwork

Customer service

Communication

Time management

Leadership

Adaptability

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Job description

The Branch Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

• Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
• Handle or assist in the resolution of customer service issues
• Ensure a high level of customer service is maintained at or above the area goals
• Coach all staff and empower staff to engage in problem resolution and customer relations
• Be active in attending/hosting outside sales meetings or events to promote the company and branch location
• Continue to increase the market penetration of the branch and increase revenue
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
• Actively participate in the training, coaching, and mentoring of all Branch staff
• Complete performance reviews with all Branch staff discuss strengths and development opportunities
• Hold weekly staff meetings to keep employees motivated and informed of business operations
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
• Maintain an environment of positive employee relations
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Must have a valid driver's license and a clean motor vehicle record.

Wage: $70,304.00/yr

Educational Background:

• High School Diploma or general equivalency diploma required. Associates Degree preferred.

Professional Experience:

• Previous management experience in a fast-paced environment
• Experience in car rental, hospitality, or tourism a plus
• Result orientation with demonstrated history of success
• Demonstrated ability to direct and motivate teams
• Proficiency in Technology

Knowledge:

• Financial and business acumen
• Customer service resolution practices
• Excellent communication techniquesCoaching ability
• Labor & Employment laws
• Operations Management
• Project Management
• Analysis and report modeling understanding

Skills:

• Highly organized.
• Ability to interface with multi-faceted, cross-functional teams
• Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
• Strong Time Management skills
• Customer service aptitude - Ability to address and resolve customer service issues
• Flexible and able to adapt to changes
• Excellent oral and written communication skills