Sales and Service Specialist

Hertz; Costa Mesa (CA); On-site; USD 52,349,000 - 57,859,000; Full time

Benefits offered by this job

Hourly pay $18.50

Annual bonus up to $2400

Overtime pay

Holiday pay

Sick pay

Paid time off

Medical, dental & vision

401(k) matching

Parental leave

Educational reimbursement

Employee discounts

Job summary

Hertz Local Edition is seeking a Sales and Service Specialist to act as a brand ambassador and deliver a fast, valued rental experience for Lyft/Uber drivers. Responsibilities include reservations, rentals, vehicle readiness, and handling post-rental inquiries.

The role emphasizes professional communication, customer service excellence, and revenue opportunities within a dynamic, fast-paced environment. Benefits and overtime eligibility are included.

Qualifications

• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Sales-oriented with ability to maximize revenue.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide rental car reservations and rentals; ensure vehicles are clean and ready for pick-up.
• Assist customers with post-rental inquiries including billing and extensions.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and requirements.
• Communicate program details effectively and upsell where appropriate.
• Support customers in a professional, courteous manner to enhance the rental experience.

Skills

Customer service

Communication

Sales ability

Time management

English proficiency

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

What You'll Get:

• Hourly Rate / Wage is $18.50.
• Bonus: Eligible, Up to $2400 annually.
• Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime).
• Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay).
• Sick Pay: Granted Up to 40 hours.
• Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays).

• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:

  • Up to 40% off the base rate of any standard Hertz Rental.
  • Medical, Dental & Vision plan options.
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you).
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance.
  • Employee Assistance Program for employees & family.
  • Educational Reimbursement & Discounts.
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.