TMO Equipment Technician Supervisor

Venu-; Orlando (FL); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Flexible Time Off

Health & Wellness Coverage

401(k) with company match

Job summary

VENU+ in Orlando seeks an Equipment Technician Supervisor to lead a team of technicians, manage service workflows, and ensure safe, timely maintenance of mobility equipment. You will generate weekly performance reports and coordinate parts while guiding staff through ongoing training and process improvements.

The role requires a strong problem-solving mindset, excellent communication, and hands-on field service experience in mobility equipment.

Qualifications

• High School Diploma or equivalent required.
• Demonstrated problem-solving abilities to diagnose complex issues.
• Clear communication with customers, technicians, and management.
• Proven leadership experience overseeing a technical team.
• Strong technical knowledge of mobility equipment and service procedures.
• Experience as a field service technician in the related industry.

Responsibilities

• Oversees a team of Equipment Technicians, assigns work orders and monitors performance.
• Completes weekly reports on fixed and out‑of‑service mobility equipment.
• Submits work orders for parts and supplies.
• Monitors parts inventory and timely component ordering.
• Coaches and provides feedback to technicians to improve performance.
• Manages technician schedules and overtime.
• Develops and delivers training programs for staff on product knowledge and safety.
• Analyzes service data to identify trends and improvement opportunities.

Skills

Problem-Solving Skills

Communication Skills

Leadership Skills

Technical Expertise

Organizational Skills

Education

High School Diploma

Job description

At VENU+, work feels like play — but with purpose.As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact.If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+.At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally:Benefits Available to Qualifying Full-Time and Part-Time Employees:Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth optionsAnd more!!Grow your career with great benefits—and even better people!RESPONSIBILITIESTMO Equipment Technician Supervisor oversees a team of Equipment Technicians, ensuring timely and efficient completion of out-of-service mobility equipment by assigning work orders, providing technical support, monitoring performance, managing schedules, and conducting training, while maintaining quality standards and compliance with company policies.Complete weekly reports on fixed and out-of-service mobility equipment (scooters, strollers, wheelchairs).Submit work orders for parts and supplies.Monitor parts inventory and ensure timely ordering of necessary components.Assign work orders to technicians based on skillset and availability.Monitor technician performance through metrics like completion rates, response times, and customer satisfaction.Provide coaching and feedback to technicians to improve performance.Provide technical assistance to technicians on complex troubleshooting issues.Conduct performance evaluations and address performance issues.Manage technician schedules and overtime.Develop and deliver training programs for new and existing technicians on product knowledge, safety procedures, and company policies.Analyze service data to identify trends and areas for improvement.Manage service costs and budget.REQUIREMENTSHigh School DiplomaProblem-Solving Skills: Ability to analyze complex technical issues and develop effective solutionsCommunication Skills: Excellent verbal and written communication to interact with customers, technicians, and managementLeadership Skills: Ability to motivate and manage a team of technicians with prior supervisory experience in a technical field.Technical Expertise: Strong understanding of the products and services offered by the company, including technical specifications and troubleshooting procedures. Including several years of experience as a field service technician in the relevant industry.Organizational Skills: Ability to prioritize tasks, manage schedules, and meet deadlines