Titles Specialist - Call Team - Hybrid

Defi-Auto-LLC; Buffalo (NY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Training

PTO - up to 4 weeks/year

Tuition Reimbursement

Growth opportunities

Job summary

defi SOLUTIONS in Amherst, NY is seeking a Titles Specialist on the Call Team in a hybrid role. You will handle inbound calls about title processing and work to ensure perfected titles for multiple clients, including coordination with DMVs and dealerships.

The role requires a high school diploma and data entry experience, with proficiency in Windows software (Word/Excel/Outlook). Notary Public must be obtained within 90 days, with company support for the test and renewals.

Qualifications

• High School diploma or GED.
• Minimum one-year experience in high-volume, data entry and administrative roles.

Responsibilities

• Titles Specialist will manage titles for auto retail & lease portfolios for various clients, including title perfection follow-up with DMV, dealerships and customers.
• Notary Public within 90 days of employment; defi SOLUTIONS will pay for the test and renewals.

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Titles Specialist - Call Team - Hybrid

Full Time Client Services Amherst, NY, US

2 days ago Requisition ID: 2367

About defi SOLUTIONS:

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• We encourage your individual growth and look to promote within!

Workplace Values:

The Titles Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better every day
• Do it with passion

Duties and Responsibilities:

The Titles Specialist will manage titles for our auto retail & lease portfolios for various clients, broken up into sub-specialties. defi’s Titles department currently has an opportunity available on their Call Team.

• Call Team - This team handles inbound phone calls from customers, clients, and dealers for all matters related to title processing. Agents will deliver passion for customer experience while responding to questions and providing knowledge to callers on how to request action related to vehicle titles. The call team also performs title perfection follow-up while managing multiple clients – callings DMV, dealerships, and customers to ensure a perfected title and winning as a team.

**Notary Public – Team members must obtain their Notary Public within 90 days (about three months) of employment. defi SOLUTIONS will pay for the test, accessories, and renewals.

Required Qualifications:

• High School diploma or GED
• Minimum one-year experience in high-volume, data entry, and administrative forced position
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel, Outlook)
• Ability to demonstrate, comprehend and apply our workplace values.
• No travel is required for this position

Affirmative Action/EEO Statement:

defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

ion for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.