Title Support Specialist - Customer Care

BetterCloud; Buffalo (NY); On-site; USD 28,929; Full time

Job summary

A leading technology firm in Buffalo is seeking an Account Support Representative to enhance customer and dealership satisfaction in titles management. This role involves problem-solving, proactive communication with customers and dealerships, and using tools like Salesforce and Tableau. Ideal candidates will have a High School Diploma and one year of relevant experience, with strong communication and multitasking skills. Compensation is $21.00 hourly, determined by experience and skills.

Qualifications

• 1 year relevant administrative or titles-related experience.
• Ability to read, write, speak and understand English.
• Titles/automotive experience preferred.
• Technical aptitude required.

Responsibilities

• Support customer experience improvement efforts.
• Build and maintain relationships with Title Clerks and dealerships.
• Manage inbound and outbound customer calls.
• Provide resolution to customer-related issues.
• Work cross-functionally to support customer relationships.
• Ensure verification on titles-related work.

Skills

Effective communication and interpersonal skills

Problem-solving tactics

Detail orientation

Time management

Multitasking abilities

Education

High School Diploma

Tools

Salesforce

Tableau

Job description

A leading technology firm in Buffalo is seeking an Account Support Representative to enhance customer and dealership satisfaction in titles management. This role involves problem-solving, proactive communication with customers and dealerships, and using tools like Salesforce and Tableau. Ideal candidates will have a High School Diploma and one year of relevant experience, with strong communication and multitasking skills. Compensation is $21.00 hourly, determined by experience and skills.