Title Specialist I (NextGear Capital)

Cox Enterprises; Georgia; On-site; USD 40,000 - 52,000; Full time

Job summary

Cox Enterprises seeks a Title Specialist I to accurately process vehicle titles by verifying information and resolving title issues with clients and regulatory agencies. The role emphasizes meticulous data handling and customer service in a regulated environment.

Under Titles & Records leadership, you will grow through training, meet production and quality goals, and use Microsoft Office. Schedule is Monday–Friday, 9:00 a.m.–6:00 p.m., with residency requirements in listed states.

Qualifications

• Must have strong organizational and time management skills.
• Attention to detail is essential for accurate title processing.
• Excellent communication and customer service abilities are required.

Responsibilities

• Review titles for negotiability and reassign titles as needed.
• Complete applications for new titles on behalf of clients.
• Facilitate lien perfection on financed collateral when required.
• Release lien on collateral that has been paid in full according to policy.
• Communicate with internal and external clients via email, ServiceNOW tickets, and phone.
• Answer routine questions and follow guidelines with sound judgment.
• Partner with more senior Title Specialists and Titles & Records leadership on complex issues.
• Follow instructions and maintain workflow standards with integrity.
• Achieve production and quality goals per Titles & Records guidelines.

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

The Title Specialist I (TS) position will be responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct and interacting with clients and regulatory agencies to resolve title issues. Through training and mentoring, the Title Specialist I will develop their skill base and knowledge of relevant US Federal, State, and Territory title information, internal policies and procedures, and the NextGear standard for customer service.

The schedule for this position is Monday through Friday from 9AM to 6PM.

Applicants must reside in: California, Washington, Florida, Georgia, Texas, Ohio or Arizona

Key Responsibilities:

• Review titles for negotiability, sign and reassign titles on behalf of clients.
• Complete application for new title on behalf of clients as needed.
• Facilitate lien perfection on NextGear Capital financed collateral when required.
• Release NextGear Capital lien on collateral that has been paid in full according to policy & procedure.
• Communicate with internal and external clients to resolve title questions or requests via email, ServiceNOW ticket,and phone call.
• Answer routine questions, follow guidelines, and use judgment based on experience.
• Partner with more senior Title Specialists and Titles & Records leadership on complex title issues.
• Follow instructions and maintain workflow standards with integrity.
• Attain production, quality goals, and metric standards in accordance with Titles & Records department guidelines,
• such as productivity percentage, etc.
• Adhere to all NextGear Capital & Cox Automotive company policies and procedures regarding attendance and conduct.
• Must be familiar with Microsoft Office Suite.
• Additional assigned tasks as directed by Titles & Records leadership.

Minimum Requirements:

• High School Diploma/GED
• Generally, less than 2 years of experience
• Must have good organizational and time management skills.
• Must be detail orientated.
• Must display effective communication skills and customer service attitude.

Preferred Skills:

• Previous Motor Vehicle Titling and/or Automotive Industry experience is preferred but not required.