Title IX Case Manager: Equity & Support

unf; Jacksonville (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

University of North Florida seeks a qualified professional to serve as a primary case manager for Title IX and Civil Rights matters. You will conduct intake meetings, explain policies and resources, coordinate supportive measures, and maintain case records.

Responsibilities include coordinating meetings, investigations, and compliance activities, ensuring timely progression of cases, and collaborating with campus partners.

Qualifications

• Master's or Bachelor's degree and 2+ years of relevant experience.
• Background check and potential credit check.

Responsibilities

• Serve as the primary case manager for individuals involved in matters addressed by the Office of Title IX and Civil Rights.
• Conduct intake meetings with complainants, respondents, witnesses, and other affected parties.
• Explain University policies, procedures, rights, options, available resources, and resolution processes.
• Coordinate supportive measures and related accommodations as appropriate.
• Maintain regular communication with involved parties throughout the resolution process.
• Monitor implementation of supportive measures, no-contact directives, and other interim actions.
• Make referrals to campus and community resources.
• Document interactions and maintain accurate records within the case management system.
• Coordinate meetings, hearings, alternative resolution processes, and other case-related activities.
• Monitor deadlines and ensure timely progression of cases in collaboration with leadership.
• Prepare correspondence, notices, and case-related documentation.
• Maintain confidential records and assist with compliance-related recordkeeping requirements.
• Assist with data collection, reporting, audits, assessments, and compliance reviews.
• Participate in implementation of institutional responses to reports involving discrimination, harassment, retaliation, sexual misconduct, stalking, dating violence, and domestic violence.
• Collaborate and maintain effective relationships with campus partners to support compliance efforts and coordinated responses.
• Participate in development and delivery of educational programs related to discrimination, harassment, retaliation, sexual misconduct, interpersonal violence, and civil rights compliance.
• Participate in training initiatives for students, faculty, staff, and campus partners.
• Assist with development of educational materials, resource guides, website content, and outreach materials.
• Support prevention and awareness initiatives designed to increase understanding of reporting options, available resources, and institutional policies.
• Assist investigators with complaint investigations responsibilities as assigned.
• Conduct interviews, gather information, review documentation, and prepare investigative materials.
• Provide administrative coordination for evidence organization, investigative records, and hearing and resolution processes.
• Provide information regarding University policies, procedures, and complaint resolution processes.
• Assist in interpreting and applying established policies and procedures and refers complex policy questions to appropriate Office personnel.
• Assist with implementation, assessment, and continuous improvement of case management practices, educational initiatives, outreach activities, and compliance-support functions.
• Provide feedback regarding operational processes and opportunities to improve service delivery and efficiency.
• Serve on University committees, task forces, and workgroups as assigned.
• Attend professional development programs, conferences, and training opportunities.
• Assist with emergency response activities and other duties as assigned in support of the Office and University mission.

Skills

Case management

Policy interpretation

Investigation coordination

Communication

Education

Master's or Bachelor's degree

2+ years experience

Job description

University of North Florida seeks a qualified professional to serve as a primary case manager for Title IX and Civil Rights matters. You will conduct intake meetings, explain policies and resources, coordinate supportive measures, and maintain case records.

Responsibilities include coordinating meetings, investigations, and compliance activities, ensuring timely progression of cases, and collaborating with campus partners.