Data Center Customer Quality Sr Engineer

Carrier Global Corporation; Charlotte (NC); On-site; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Time off and Leave

Disability protection

Life Insurance & AD&D

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation is seeking a proactive Quality Engineer for Data Center customers. You will be the face of Carrier Quality, engaging with customers, driving swift containment, and partnering with manufacturing to implement permanent corrective actions. Expect travel to Data Center and Carrier sites up to 75%.

The role emphasizes leading cross-functional efforts, applying 8D, A3 and DMAIC methodologies, and delivering superior product experience across evolving customer quality needs.

Qualifications

• Bachelor’s degree in Engineering is required.
• 5+ years in Quality Engineering, NPI, Product/Manufacturing Engineering with 8D,A3,DMAIC and root-cause analysis.
• 2+ years in a customer-facing role.
• 2+ years cross-functional collaboration with Engineering, Manufacturing, Supply Chain or Supplier Quality.
• 2+ years leading cross-functional activities and influencing without authority.

Responsibilities

• Be the face of Carrier Quality to Data Center customers.
• Engage with customers to understand concerns and drive solutions.
• Communicate quality concerns back to manufacturing locations.

Skills

Quality engineering

Root cause analysis

DMAIC

8D

A3 problem solving

Cross-functional collaboration

Customer facing

Education

Bachelor’s degree in Engineering

Tools

SAP

Windchill

Prism

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

In this role, you will be the primary advocate for our Data Center customers, ensuring they receive a world-class, uncompromising product experience. We are looking for a proactive leader who thrives in dynamic environments and can spearhead rapid problem-solving initiatives. When challenges arise, you will drive swift containment strategies in the field while partnering closely with our manufacturing plants to implement permanent corrective actions. Ultimately, you will serve as a versatile expert, supporting a wide range of evolving customer quality needs to maintain high satisfaction and operational excellence.

Job Description

• Be the face of Carrier Quality to our critical Data Center Customers
• Directly engage with customer to understand any concerns or questions and drive solutions as needed
• Clearly communicate back to manufacturing locations any quality concerns being observed in the field
• Partner with the cross functional team and manufacturing sites to drive robust Root Cause & Corrective Actions
• Ensure needed field actions to address issues are determined and executed with urgency
• Travel to Data Center job sites / Carrier sites up to 75%

Required Qualifications

• Bachelor’s degree in Engineering
• 5+ years of experience in Quality Engineering, New Product Introduction, Product Engineering, Manufacturing Engineering including strong knowledge of 8D, A3, DMAIC and root cause analysis.
• 2+ years of experience in a customer facing role.
• 2+ years of experience working cross-functionally with Engineering, Manufacturing, Supply Chain and/or Supplier Quality teams.
• 2+ years leading cross-functional activities and influencing teams without direct authority.
• Ability to travel up to 75% of the time (domestic and international).

Preferred Qualifications

• Experience within HVAC, industrial equipment or other complex engineered-product environments.
• ASQ Certified Quality Engineer (CQE), Six Sigma Green Belt/Black Belt or related Quality certification.
• Ability to interpret engineering drawings, specifications, BOMs and technical requirements.
• Experience supporting multiple manufacturing sites and global cross-functional teams.
• Experience with SAP, Windchill, Prism or similar manufacturing/product lifecycle systems.
• Experience with quality data analysis and development of product/process performance metrics.
• Strong problem-solving, communication and organizational skills.

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 12 October 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.