Title Coordinator- Part-Time

Ritchie Bros. Auctioneers, Inc.; Fort Worth (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Ritchie Bros. Auctioneers, Inc. in Fort Worth, Texas, is seeking a Part-Time Title Coordinator to oversee the processing of vehicle titles and registrations for our Live Auction activity.

You will work across departments to ensure accurate documentation and timely service for sellers and buyers. The role emphasizes data accuracy, strong customer service, and knowledge of title transfer procedures. You will collaborate with internal teams to resolve issues while maintaining efficient operations

Qualifications

• 3 years’ customer service experience preferably including title transfer work.
• Strong organizational skills.
• Strong communication skills.
• Strong computer skills, especially MS Office.
• Strong attention to detail.
• Ability to adapt to new programs and processes.
• Ability to work with changing priorities.
• Ability to work through complex issues.
• Professional office work environment.

Responsibilities

• Collect, review and process titles, registrations and related documents for live auctions within the province.
• Handle administrative office functions involved in the title transfer process such as data entry, title tracking, filing, copying, scanning.
• Respond to customer enquiries and requests in a timely and professional manner.
• Identify state title requirements, request duplicate titles and collect Power of Attorney documents as needed to ensure sales transactions are completed efficiently & in a timely manner.
• Collaborate with internal departments & consignors to resolve any issues, such as incorrect information on title, replacement VIN plates, liens and/or duplicate titles.
• Flexible and willing to perform other tasks as assigned.

Skills

Customer service

Organizational skills

Communication skills

MS Office

Attention to detail

Adapt to new programs

Priorities management

Problem solving

Tools

MS Office

Job description

About Us

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

The Part-Time Title Coordinator is responsible for the coordination of all activities involved in processing vehicle titles & registrations for our Live Auction activity within the province. The Part-Time Title Coordinator processes vehicle titles & registrations accurately & efficiently and in accordance with both company and province agency requirements. Working with multiple internal departments, the Part-Time Title Coordinator ensures that we are delivering timely and exceptional customer service to both sellers and buyers by organizing, reviewing and processing title transfer documentation and working to resolve any issues that may arise within this business process.

Responsibilities

• Collect, review and process titles, CarFax, Bills of Sale, Power of Attorneys and all related documents for all titled assets which transact on through the live auction within the province
• Handle administrative office functions involved in the title transfer process such as data entry, title tracking, filing, copying, scanning
• Respond to customer enquiries and requests in a timely and professional manner
• Identify provincial title requirements, request duplicate titles and collect Power of Attorney documents as needed to ensure our sales transactions are completed efficiently & in a timely manner
• Collaborate with internal departments & consignors to resolve any issues that may arise, such as incorrect information on title, replacement VIN plates, liens and/or duplicate titles
• Flexible and willing to perform other tasks as assigned

Qualifications

• 3 years’ customer service experience preferably including title transfer work
• Strong organizational skills
• Strong communication skills
• Strong computer skills, especially MS Office
• Strong attention to detail
• Ability to adapt to new programs and processes
• Ability to work with changing priorities
• Ability to work through complex issues
• Professional office work environment