Title Coordinator I

First Investors Financial Services, Inc.; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Stellantis Financial Services, Inc. is looking for a Titles Coordinator I in Houston, Texas. The role focuses on managing and coordinating titles to ensure accuracy and completeness. Key responsibilities include processing vehicle titles, liaising between departments, and maintaining quality control. Candidates should possess a high school diploma and demonstrate strong organizational, communication, and multitasking skills. Proficiency in Microsoft Office, especially Excel and Word, is necessary. This position requires authorization to work in the U.S. and offers a collaborative work environment.

Qualifications

• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Excellent written and oral communication and interpersonal skills.

Responsibilities

• Handle the processing of vehicle titles with precise accuracy.
• Coordinate with various departments to resolve auto titles problems.
• Maintain quality control of current title status reporting.
• Research vehicle titles and resolve issues in a timely manner.
• Maintain clear communication regarding titles status.
• Assist in handling difficult accounts and title-related questions.

Skills

Attention to detail

Organizational skills

Microsoft Office Suite

Communication skills

Multitasking

Education

High school diploma and/or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary

The Titles Coordinator I will be responsible for managing and coordinating all aspects of titles for our organization. This includes ensuring accuracy, completeness, and proper documentation of titles for our products and services.

Essential Job Duties and Responsibilities

• Handle the processing of vehicle titles with precise accuracy and all activities related to the title/lien perfection unit.
• Coordinate and act as a liaison between FDI Collateral Management, Custodian Bank and SFS/FIFS to ensure all auto titles problems are resolved.
• Maintain quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and procedures.
• Research vehicle titles and resolve issues in a timely manner.
• Maintain clear and concise communication with team members and stakeholders regarding titles status and updates.
• Work closely with internal departments with handling difficult accounts and field title‑related questions.
• Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers and dates of birth.

Perform other administrative tasks and duties as assigned.

Qualifications and Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma and/or GED.

Skills Required

• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Excellent written and oral communication and interpersonal skills.
• Ability to multitask and prioritize effectively.

Overtime required – required on an as needed basis.

Travel 0-10% – as required on an as needed basis.

Must live within a commutable distance to: Houston, TX

Qualifications Preferred

• Minimum 1 month of customer service in related fields experience.
• Knowledge of title processes, regulations, and compliance is preferred.
• Bilingual preferred to handle inbound customer calls.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.