Title Clerk

DEALERS AUTO AUCTION OF CINCINNATI LLC; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

DEALERS AUTO AUCTION OF CINCINNATI LLC is seeking a detail‑driven professional to process vehicle titles, verify title accuracy, and resolve issues with customers and regulatory agencies. The role involves ensuring titles meet state requirements and communicating clearly with buyers and dealers.

Responsibilities include examining titles, confirming VINs and odometer readings, and assisting with registrations and post‑sale processing.

Qualifications

• High school diploma or GED required.
• Excellent attention to detail and accuracy.
• Strong customer service and communication skills desired.

Responsibilities

• Process and re-assign titles for vehicles.
• Examine vehicle title for accuracy and conformity to requirements.
• Verify acceptance of the title in the filing state.

Skills

Attention to detail

Customer service

Communication skills

Interpersonal skills

Mathematical aptitude

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Primarily responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.JOB DUTIESProcess and re-assign titles for vehicles.Examine vehicle title for accuracy and conformity to specified requirements.Verify acceptance of the title in the state for which it is filed.Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.Determine negotiability of title document and assess for potential fraud.Report any title discrepancies.Resolve titling issues through interaction with customers, dealers and regulatory agencies.Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.Assist buyers and sellers with registration, payment processing, and general inquiries.Answer phones, respond to emails, and provide professional customer service.Support auction-day operations, including check-in, bidder registration, and post-sale processing.Run outstanding title reports, review and contact sellers regarding outstanding titles.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.POSITION REQUIREMENTSHigh school diploma or GED Previous title experience in dealership environmentBasic computer skillsCHARACTERISTICSCheerfulGood interpersonal skillsProfessionalismAccuracy Mathematical aptitudeSelf-motivated – able to effectively prioritize tasks and organize scheduleAbility to read and interpret documents such as sales agreements & tax and title documentsGood general communication skillsSKILLS & QUALIFICATIONSNo supervisory responsibilitySome contact with others, including employees, general public, visitors and Company personnel.Purpose of contacts is to provide explanation or interpretation of information.May handle confidential information and some complex mattersRequires moderate interpersonal and communication skills to ensure that customer requests or needs are met.Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressedTasks are highly interrelated and simple.Work consists of fairly standard procedures and tasks.There is no responsibility for budget, revenues and/or expendituresPerforms tasks and duties under general supervision, using established procedures and innovation.Chooses from limited alternatives to resolve problems.Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies and practices. Refers unusual problems to supervisorPHYSICAL REQUIREMENTSWork is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elementsPosition requires light physical activity which includes 10% walking, 10% standing, and 80% sitting