Title Branding and Verification Specialist I

U.S. Department of Veterans Affairs; Oklahoma; Presencial; USD 39.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits package

Dental, vision, life insurance

Retirement plan match up to 7%

11 paid holidays

15 days annual leave (increases with 5

15 days sick leave

Descripción de la vacante

U.S. Department of Veterans Affairs seeks a Branding and Verification Specialist I in Oklahoma to manage title records and provide authoritative research on title histories, liens, and discrepancies.

The role requires strong customer service and accurate interpretation of applicable tax laws, with opportunities to support special projects within the division. Responsibilities include reviewing vehicle/title documents, communicating findings to stakeholders, and cross-training across sections as

Formación

• Experience handling titles or registry records is a plus.
• Ability to interpret tax laws and apply rules to records.
• Strong customer service and communication skills.
• Attention to detail in reviewing documents for accuracy.

Responsabilidades

• Review and record brands on titles to update NMVTIS.
• Research title records, including history, liens, odometer and VIN discrepancies.
• Respond to inquiries via telephone, mail, fax, MLA messages, email.
• Interpret tax laws and refer complex questions to division personnel.
• Review documents for vehicle, boat, and motor titles for accuracy and compliance.
• Identify discrepancies in tax documents and foreclosure actions.
• Prepare research request documents for imaging.
• Assist with special projects as assigned.

Conocimientos

Customer service

Records maintenance

Tax law basics

Oral and written communication

Research skills

Educación

Associate degree in accounting or business/public administration

Descripción del empleo

Job Posting Title

Title Branding and Verification Specialist I

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

MVO - Corrections and Research

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date

Continuous if Blank

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $43,500.00

Benefits

Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

POSITION RESPONSIBILITIES

• Reviews and records of all brands listed on titles to protect Oklahoma customers by updating the National Motor Vehicle Title Information System.
• Provides research on title records, including title history, missing liens, odometer discrepancy, VIN discrepancy and other record requests.
• Responds to questions and inquiries via telephone, mail, fax, MLA messages, email for licensed operators, lien holders, other states, and stakeholders.
• Provides routine interpretation of tax laws and refers complex questions to the appropriate division personnel.
• Reviews documents related to the issuance of vehicle, boat and motor titles to ensure accuracy and compliance with tax laws.
• Identifies discrepancies reported in tax documents.
• Reviews documents related to foreclosure actions on vehicles, boats and motors to ensure accuracy, and compliance with tax laws.
• Approves the foreclosure action and notifies the customer.
• Reviews issued titles from both tag agents and agency personnel to ensure such actions were in accordance with applicable tax laws.
• Prepares research request documents for imaging.
• Assists with special projects as assigned.
• Other duties as assigned.

This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of office practices and procedures.
• Skilled in accounting terminology and the maintenance of records.
• Ability to provide excellent customer service while resolving inquiries.
• Ability to read, comprehend and apply various rules and regulations.
• Proficient in inspecting and verifying records.
• Ability to communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships with others.

LEVEL DESCRIPTORS

The Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions. The Level II is an advanced level position where employees are responsible for performing various routine duties related to MV functions. The Level III is a subject-matter-expert position where employees are responsible for performing various routine duties related to MV functions.

EDUCATION & EXPERIENCE

• Level I
  • An associate's degree in accounting, business administration, public administration or a closely related field
  • OR two (2) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education.
• Level II
  • An associate's degree in accounting, business administration, public administration, plus one (1) year of experience in a related field
  • OR three (3) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education,
  • OR equivalent combination of education and experience.
• Level III
  • An associate's degree in accounting, business administration, public administration, plus two (2) year of experience in a related field
  • OR four (4) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education,
  • OR equivalent combination of education and experience.

SPECIAL REQUIREMENTS

The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the nee