Tire Sales/ Service Advisor

Tire Max Inc; Liberty (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bi-Weekly pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Holidays

Health Insurance

Life Insurance

401(k) Match

Vehicle Discounts

Advancement Opportunities

Job summary

Tire Max in North Carolina is hiring a Sales and Service Advisor to be the face of our shops, assisting customers through the repair and maintenance process with honesty and integrity.

You will promote services and products, provide accurate quotes, and keep customers updated on progress. This role offers a clear path for advancement with comprehensive benefits and competitive compensation.

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess a valid driver’s license.

Responsibilities

• Greet customers in a professional and courteous manner, in person and on the phone.
• Listen to and document customer concerns; inspect vehicle and reference service history.
• Recommend services and communicate additional recommendations from the technician.
• Promote services, parts, and accessories; provide accurate quotes.
• Provide customers with updates on service status throughout the day.
• Cash out tickets with a review of inspections and warranties.
• Follow up after repair or declined services to ensure satisfaction.
• Track returns and warranty parts for customers.
• Adhere to company policies and demonstrate expected behaviors.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Overview: Tire Max

Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

We have immediate openings for Sales and Service Advisors.

The Sales and Service Advisor are essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always provide a 5-star experience.

Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation

$90,000- $110,000/Yr (bonus and commissions included)

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.
• The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a valid driver’s license

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.