TIME Operations Alliance Manager

Tempus; Northern (KY); Hybrid; USD 90,000 - 118,000; Full time

Job summary

Tempus in Kentucky seeks a senior Operations Lead to drive TIME program engagements for pharma partners, coordinating internal teams, timelines, KPIs, and deliverables while ensuring client satisfaction and growth.

You will manage RFIs, legal reviews, scientific engagements, and KPI measurements, building solutions with Business Development and leading cross-functional steering committees to expand partnerships across the TIME network.

Qualifications

• Bachelor's Degree with 7+ years in clinical trials (site, sponsor or CRO).
• Knowledge of FDA regulations, GCP, study start-up, trial budgets, and trial operations.
• Strong customer service, interpersonal and problem solving skills.
• Highly organized with attention to detail and process improvements.
• Flexible and adaptable; work well in a fast-paced environment.
• Executive presence and experience in business analysis and PM.

Responsibilities

• Lead and execute TIME operations with internal partners by developing plans, KPIs and deliverables.
• Lead operational and scientific support on high-need areas for clients.
• Manage RFIs, legal reviews, questionnaires, scientific engagements and KPI measurements.
• Act as a key contact for portfolio study execution, ensuring client satisfaction and growth.
• Collaborate with Business Development to propose solutions and expand partnerships.
• Organize cross-functional groups and steering committees with pharma and Tempus leadership.

Skills

FDA regulations

GCP

Study start-up

Clinical trial agreements

Project management

Executive presence

Education

Bachelor's Degree

Job description

Responsibilities

• Lead and execute client's unique TIME operations in collaboration with internal partners by developing operational plans, KPIs and unique deliverables
• Lead operational and high level scientific support on areas of high need for individual clients
• Manage all customer requests for RFIs, legal reviews, questionnaires, scientific engagements, procurement reviews and KPI measurements to maintain in good standing with all customer stakeholders and eligible for new business
• Serve as a key point of contact in managing day-to-day focus on portfolio of studies being executed ensuring customer satisfaction and ability for continued growth of Tempus TIME business by working with TIME leadership in managing anything of high risk or in escalation
• Understand the problems that partners need to solve and work closely with Business Development and internal Tempus teams to create proposals of how Tempus can assist in solving those problems and expanding the partnership
• Organize cross-functional working groups with partners and lead joint steering committees with senior pharma and Tempus leadership
• Assess need for engagement of Tempus subject matter experts across all product areas in coordination with Business Development and Operations
• Develop a clear understanding of all contracts relevant to partnership and work with internal stakeholders to ensure flawless execution which includes financial management of the account
• Proactively identify and raise issues; act as a point of internal and joint escalation; develop and provide recommendations for resolutions
• Lead account health progress checks internally, coordinating across business units, sites, trials and projects
• Serve as the champion for the partnership’s strategic intent, managing partnership expansion opportunities and executing efforts to ensure the partnership realizes its long-term potential
• Maintain and expand collaborations with pharmaceutical partners/CROs and technology partners to employ an innovative approach to rapid study start-up
• Oversee the execution of deliverables for a subset of pharma clients with a focus on quality and expeditious timelines
• Manage the day-to-day execution of studies within the TIME network from study start up through closure ensuring customer satisfaction and ability for continued growth of Tempus business and with oversight of TIME ops managers
• Directly manage and lead TIME Operations managers to execute study start-up and patient matching support across a portfolio of trials with for our network of sites
• Assist team in creation of innovative tactics, processes, tools, systems, and strategies to continually accelerate the completion of cancer clinical trials
• Identify risks to assigned studies and work with internal and external partners to resolve issues
• Occasional Travel required (will vary by project)
• Other duties as assigned

Qualifications

• Bachelor's Degree and 7+ years of experience in working with complex clinical trials from a site, sponsor or CRO perspective
• Understanding of FDA regulations, GCP, study start-up, clinical trial agreements, trial budgets, IRB submission and pharma operations
• Collaborative team player; thrives in a high growth, rapidly evolving business environment
• Exceptional customer service skills and strong interpersonal and problem solving skills
• Proven track record of setting and achieving high personal standards of performance
• Highly organized and systematic, superb attention to detail, and ability to complete tasks with a high degree of accuracy and an eye towards process improvement
• Flexible and adaptable; ability to work independently in a fast-paced environment
• Proactive mindset that can operationalize implementable solutions, and can help move both internal and external stakeholders to quickly solve problems
• Executive presence and engagement experience - must be adept at business analysis and project management
• Understanding of translational research and discovery and clinical development at pharmaceutical companies
• Advanced understanding of Oncology and clinical trial operations
• Proven ability to navigate multi-faceted client and internal teams with success
• Exceptional account management, articulation of issues and an ability to navigate a wide range of stakeholders to solve problems

Preferred Experience

• Experience with rapid site activation
• Experience with a research networks

Pay Range

Pay Range: $90,000 - $118,000 USD The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience.

Benefits

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

Equal Opportunity

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Tempus

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company's first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.