TIME Operations Alliance Manager

Tempus AI, Inc.; Illinois; Hybrid; USD 90,000 - 118,000; Full time

Benefits offered by this job

Incentive compensation

Restricted stock units

Medical benefits

Job summary

Tempus is seeking a leader to oversee the TIME operations portfolio, collaborating with internal partners to develop operational plans, KPIs, and deliverables across pharma studies. You will manage a cross-functional team and serve as the primary contact for client relationships to ensure satisfaction and continued growth.

Responsibilities include coordinating RFIs, legal reviews, and contracts; driving rapid start-up of cancer studies; identifying risks; and expanding partnerships with pharma

Qualifications

• Bachelor's Degree with 7+ years of experience in complex clinical trials
• Understanding of FDA regulations, GCP, trial budgets, IRB submission, pharma operations
• Collaborative team player in a high growth environment
• Exceptional customer service and strong interpersonal and problem solving skills
• Organized with attention to detail and commitment to process improvement
• Flexible and adaptable; able to work independently in a fast-paced environment
• Executive presence with experience in business analysis and project management
• Understanding of translational research, oncology and clinical development at pharma companies

Responsibilities

• Lead and execute client's TIME operations by developing operational plans, KPIs and unique deliverables
• Lead operational and high level scientific support on areas of high need for individual clients
• Manage all customer requests for RFIs, legal reviews, questionnaires, scientific engagements, procurement reviews and KPI measurements
• Serve as a key point of contact for portfolio of studies to ensure customer satisfaction and growth
• Organize cross-functional working groups with partners and lead steering committees with senior pharma and Tempus leadership
• Assess need for engagement of Tempus subject matter experts across product areas
• Develop understanding of contracts relevant to partnership and ensure flawless execution including financial management
• Proactively identify and raise issues; provide recommendations for resolutions
• Lead account health progress checks across business units, sites, trials and projects
• Champion the partnership’s strategic intent and expansion opportunities
• Maintain and expand collaborations with pharmaceutical partners/CROs
• Oversee execution of deliverables for pharma clients with focus on quality and timelines
• Manage day-to-day execution of studies within the TIME network from start-up to closure
• Directly manage TIME Operations managers to execute study start-up and patient matching
• Assist in creating innovative tactics, processes, tools, systems and strategies to accelerate cancer trials
• Identify risks to studies and coordinate with partners to resolve issues
• Occasional Travel required
• Other duties as assigned

Skills

Business analysis

Project management

Customer service

Problem solving

Cross-functional collaboration

Education

Bachelor's Degree

Job description

Responsibilities

• Lead and execute client's unique TIME operations in collaboration with internal partners by developing operational plans, KPIs and unique deliverables
• Lead operational and high level scientific support on areas of high need for individual clients
• Manage all customer requests for RFIs, legal reviews, questionnaires, scientific engagements, procurement reviews and KPI measurements to maintain in good standing with all customer stakeholders and eligible for new business
• Serve as a key point of contact in managing day-to-day focus on portfolio of studies being executed ensuring customer satisfaction and ability for continued growth of Tempus TIME business by working with TIME leadership in managing anything of high risk or in escalation
• Understand the problems that partners need to solve and work closely with Business Development and internal Tempus teams to create proposals of how Tempus can assist in solving those problems and expanding the partnership
• Organize cross-functional working groups with partners and lead joint steering committees with senior pharma and Tempus leadership
• Assess need for engagement of Tempus subject matter experts across all product areas in coordination with Business Development and Operations
• Develop a clear understanding of all contracts relevant to partnership and work with internal stakeholders to ensure flawless execution which includes financial management of the account
• Proactively identify and raise issues; act as a point of internal and joint escalation; develop and provide recommendations for resolutions
• Lead account health progress checks internally, coordinating across business units, sites, trials and projects
• Serve as the champion for the partnership’s strategic intent, managing partnership expansion opportunities and executing efforts to ensure the partnership realizes its long-term potential
• Maintain and expand collaborations with pharmaceutical partners/CROs and technology partners to employ an innovative approach to rapid study start-up
• Oversee the execution of deliverables for a subset of pharma clients with a focus on quality and expeditious timelines
• Manage the day-to-day execution of studies within the TIME network from study start up through closure ensuring customer satisfaction and ability for continued growth of Tempus business and with oversight of TIME ops managers
• Directly manage and lead TIME Operations managers to execute study start-up and patient matching support across a portfolio of trials with for our network of sites
• Assist team in creation of innovative tactics, processes, tools, systems, and strategies to continually accelerate the completion of cancer clinical trials
• Identify risks to assigned studies and work with internal and external partners to resolve issues
• Occasional Travel required (will vary by project)
• Other duties as assigned

Qualifications

• Bachelor's Degree and 7+ years of experience in working with complex clinical trials from a site, sponsor or CRO perspective
• Understanding of FDA regulations, GCP, study start-up, clinical trial agreements, trial budgets, IRB submission and pharma operations
• Collaborative team player; thrives in a high growth, rapidly evolving business environment
• Exceptional customer service skills and strong interpersonal and problem solving skills
• Proven track record of setting and achieving high personal standards of performance
• Highly organized and systematic, superb attention to detail, and ability to complete tasks with a high degree of accuracy and an eye towards process improvement
• Flexible and adaptable; ability to work independently in a fast-paced environment
• Proactive mindset that can operationalize implementable solutions, and can help move both internal and external stakeholders to quickly solve problems
• Executive presence and engagement experience - must be adept at business analysis and project management
• Understanding of translational research and discovery and clinical development at pharmaceutical companies
• Advanced understanding of Oncology and clinical trial operations
• Proven ability to navigate multi-faceted client and internal teams with success
• Exceptional account management, articulation of issues and an ability to navigate a wide range of stakeholders to solve problems

Preferred Experience

• Experience with rapid site activation
• Experience with a research networks

Pay Range

Pay Range: $90,000 - $118,000 USD The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience.

Benefits

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

Equal Opportunity

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Tempus

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company's first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.