Time Implementation Consultant

ADP, Inc.; Tempe (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

ADP in Tempe, AZ is hiring a Time and Attendance Implementation Consultant to onboard new clients and ensure our Time and Attendance products are used effectively.

You'll work with the project team, apply your knowledge to optimize configurations and upgrades, and maintain strong client relationships to deliver successful implementations.

This role offers collaboration, an opportunity to grow with a global leader in HR technology, and exposure to award-winning training and service standards.

Qualifications

• 3+ years in B2B client service or systems integration environment.
• High school diploma or equivalent.
• Bonus points for Workforce Now, Henry, Launchpad, Totalsource/Resource familiarity.

Responsibilities

• Implement ADP's Time and Attendance solutions.
• Lead the project workflow using your expertise to optimize configurations and upgrades.
• Ensure client satisfaction and retention with timely solution delivery.
• Resolve issues with minimal direction and attention to detail.
• Collaborate with the client project team and ADP associates to improve processes and coaching.

Skills

Client service experience

B2B experience

Problem solving

Education

High school diploma or equivalent

Tools

Workforce Now

Henry & Launchpad

ADP Totalsource/ADP Resource

Job description

ADP is hiring a Time and Attendance Implementation Consultant.

• Does the opportunity to problem-solve get your blood pumping? Do you enjoy thinking outside-of-the- box to find solutions?
• Are you ready to grow your career at an established, respected, global company?
• Do you want to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Yes? This could be the role for you. Don't just take our word for it... read on and see for yourself!

As a Time and Attendance Implementation Consultant, imagine yourself as part of the "new client welcome committee"... but with a special twist. When you join our payroll implementation team, you onboard new clients and get them comfortable using our products and services. The goal is to make sure our products and services deliver and exceed client expectations, but you're not doing it alone. We're with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you'll sense you're making an impact and gain the knowledge and expertise to grow your career in the process.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos.

What you'll do: Responsibilities

• Implement ADP's Time and Attendance solutions. You'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our HCM products with ease. You'll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
• Serve as the subject matter expert. You will use your expertise to help lead the workflow of the project team. You will apply industry and product knowledge to optimize system configurations and product upgrades.
• Ensure client satisfaction and retention. You will use your problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines. You will remain engaged with your clients throughout implementation, until your clients are successfully running ADP solutions and use your influence and impact to help clients address and analyze their needs.
• Resolve issues and provide solutions. With your initiative and know-how, you'll do this with minimal direction on procedural matters. With your attention to detail, you will ensure accuracy of all aspects of client set up.
• Collaborate. You'll exchange routine information with members of your client project team, including priorities, timeliness, and issues as they arise. You will interact with ADP associates in sales and customer service. You will be encouraged to provide input to management on process improvement and product enhancements. You may also coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• 3+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• High school diploma or equivalent in education and experience.

BONUS POINTS FOR:

• Experience implementing and using Workforce Now (both Current Gen & Next Gen).
• Experience using Henry & Launchpad.
• Familiarity with ADP Totalsource and/or ADP Resource.
• Background of managing client backlogs and timely completion of action items.
• Successful track record of effective communication with sales and client relationship partners.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.