Timbers Server

Ko-Kwel Casino Resort Coos Bay; North Bend (OR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive health care benefits

Generous time off policy

401-K retirement with 4% company match

Employee discounts

Job summary

A leading hospitality venue located in North Bend, Oregon is seeking a dedicated team member to provide excellent guest service in their café. Responsibilities include taking and delivering orders, maintaining cleanliness, and adhering to health and safety standards. Candidates should have experience in customer service, cash handling, and be at least 18 years old. This role involves working in a fast-paced environment, and successful candidates will enjoy a comprehensive benefits package including healthcare and retirement options.

Qualifications

• One year experience working in customer service preferred.
• One year cash handling and cash register experience preferred.
• Must retain a valid food handler's card.
• Valid OLCC service permit and knowledge of OLCC regulations required.
• Self-motivated with good eye for detail.
• Ability to work under pressure and follow instructions.
• Must be 18+ and pass background check.

Responsibilities

• Provide excellent guest service in Timbers Café.
• Take and expedite guest orders.
• Maintain cleanliness in dining areas.
• Transport soiled dishes for cleaning.
• Attend to guests throughout their dining experience and maintain cleanliness.
• Stock and prep stations; transport soiled dishes to the wash area.
• Maintain dress code and hygiene standards per policy.

Skills

Customer service

Cash handling

Attention to detail

Ability to handle stress

Stress management

Tools

POS system

Cash register

Job description

Overview

Let\'s Be Friends! At Ko-Kwel Casino Resort Medford, there\'s nothing better than being around your friends, and that\'s exactly the atmosphere we want to create here. We want team members to feel like they\'re welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

BASIC FUNCTION

Provide excellent guest service in Timbers Café. Enters guest orders into POS and deliver it tableside as required. Takes and expedites orders, prepares coffee drinks and serves items from the pastry case while meeting service and sanitary standards. Keeps dining area clean and free of clutter and garbage, bussing tables as needed.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Operate Point of Sale System (POS) and process payment including monetary, coupons, comp slips, etc.
• Gain and maintain full knowledge on food and beverage offerings.
• Promptly deliver guests food/beverage order ensuring quality and accuracy.
• Attend to guest during their entire dining experience.
• Keeping all food and beverage areas clean.
• Transporting soiled dishes and flatware from the various wait stations and serving areas in Timbers to the dish staging area for cleaning.
• Stocks food and supplies in all prep/wait station areas.
• Cleans and sanitizes all work areas, including floors and walls.
• Maintain dress code and hygiene standards as outlined in departmental policy.
• Express & Show Million Dollar Service Standards when dealing with all guests & co-workers as explained in mandatory Million Dollar Service Training.
• May be required to function as a steward when needed
• Other duties as assigned by management.

POSITION REQUIREMENTS

• One year experience working in customer service preferred.
• One year cash handling and cash register experience preferred.
• Must retain a valid food handler\'s card.
• Must have valid OLCC service permit and working knowledge of OLCC regulations.
• Must be a self-motivated individual with a good eye for detail.
• Must be able to handle stress and all levels of clientele under pressure.
• Must be able to follow written instructions.
• Must be 18 years of age or older.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.

Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Ability to lift up to 50 lbs. frequently. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

Ko-Kwel Casino Resort Medford is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.