Timberland: Floor Supervisor - Merrimack Premium Outlets

3M HEALTHCARE; Merrimack (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Timberland in Merrimack, NH is seeking a Floor Supervisor to lead a brand-driven team focused on delivering outstanding customer experiences. You will partner with store leadership to maximize profitability while ensuring customer engagement, merchandising, and operations align with VF brand standards.

You will create an inclusive store environment, supervise daily activities, and drive sales through coaching, training, and a customer-centric approach that reflects Timberland's values and

Qualifications

• 1+ years of store management experience in a fast-paced retail environment.
• Proven ability to meet and exceed sales results.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced store environment.
• Proven ability to meet business goals by driving results through the store team.
• Willingness and desire to learn and share knowledge of products and community.
• Ability to provide a highly engaging customer experience through service and relationship building.
• Excellent decision-making ability in a fast-paced environment.
• Detail oriented and proficient with office software.

Responsibilities

• Assist in maximizing sales and achieving store target goals by ensuring the team has knowledge to meet objectives.
• Assist in monitoring payroll while protecting business needs.
• Lead and inspire a customer-centric culture by recognizing and rewarding the team.
• Be an active brand ambassador within the community by engaging with customers and local initiatives.
• Provide leadership to train and develop the team in customer engagement and programs.
• Partner with Store Manager to achieve financial and operational objectives, including loss prevention and store audits.
• Ensure inventory integrity is maintained.
• Implement visual merchandise directives and uphold brand standards.
• Ensure compliance with policies, safety and company directives; protect assets.
• Model inclusive behavior and foster an environment that encourages participation and learning.

Skills

Store management

Sales results

Communication

Customer engagement

Decision making

Detail oriented

Computer skills

Education

High School Diploma or GED

Job description

Supervisor – As a Floor Supervisor, you will lead, develop, and motivate a team of Brand Advocates to deliver a Best in Class customer experience that aligns with Timberland’s brand purpose and values. You will partner with the Assistant Store Manager and Store Manager to maximize profitability by ensuring customer engagement, merchandising, operations, and community connection are consistently compliant with company standards. Additionally, you will create an inclusive environment while ensuring internal and external customers are your top priority.

Responsibilities

• Assist in maximizing sales and achieving store target goals by ensuring the store team has the knowledge and skills to meet sales and customer engagement objectives.
• Assist in monitoring payroll while protecting the needs of the business.
• Lead and inspire a customer‑centric culture by recognizing and rewarding the team’s successes.
• Be an active brand ambassador within the community by proactively seeking opportunities to engage with customers and participate in community initiatives outside the store.
• Provide leadership to ensure thorough training and ongoing development of the store team in customer engagement and all company programs, policies and procedures.
• Partner with the Store Manager in achieving all financial and operational objectives, including expense control, loss prevention, store audits and weekly report reviews.
• Ensure the store’s inventory integrity is maintained.
• Implement visual merchandise directives and maintain standards consistent with company brand strategies.
• Ensure compliance and adherence to policies and procedures, standards and practices, and company directives regarding loss prevention, safety and compliance; protect company assets.
• Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Qualifications

• Required:
  • 1+ years of store management experience in a fast‑paced, highly engaging retail environment.
  • Proven ability to meet and exceed sales results.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks in a fast‑paced store environment.
  • Proven ability to meet business goals by driving results through the store team.
  • Willingness and desire to learn and share knowledge of products, local community, experiences, and activities relevant to customers.
  • Ability to provide a highly engaging customer experience through individual service, conversation, and relationship building.
  • Excellent decision‑making ability in a fast‑paced environment.
  • Detail oriented.
  • Proficient computer skills, including word processing, spreadsheets, and software programs.
• Preferred:
  • Experience in a specialty retail environment, retail footwear/apparel industry experience.
  • High School Diploma or GED.

Physical Requirements

• Operate office equipment and technology (e.g., computers, tablets, phones, copier).
• Standing required for entire work shift.
• Bend, lift, open, and move product up to 50 pounds as needed.
• Use ladders for visual merchandising, light adjustments, and window banner placement.

Benefits

We offer comprehensive benefits that encourage mental, physical and financial well‑being for all VF associates.

All qualified applicants for employment will be considered without regard to race, color, sex, gender identity or expression, religion, age, national origin, citizenship, disability, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. VF will consider qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.