Tillicum Library Operations Supervisor Temporary Internal Applicants Only

Pierce County Library; Twin Falls (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

The College of Southern Idaho is seeking an experienced Workforce Development Operations Manager to streamline student registration, class creation, and enrollment within the Workforce Development department. You will supervise two Student Specialists and one Community Education Coordinator while ensuring outstanding customer service and program growth.

Lead data-driven enrollment analysis, coordinate class schedules with instructors, and develop policies to improve efficiency and compliance.

Qualifications

• Associate degree in business, education, HR, or related field (preferred) or equivalent experience.
• Minimum of 3–5 years of experience in operations management, workforce development, or higher education.
• Experience supervising staff and managing customer service functions.
• Detail-oriented with strong organizational and project management skills.
• Excellent interpersonal and communication skills.
• Proficiency in student information systems and scheduling software.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple projects and priorities.

Responsibilities

• Oversee student registration and enrollment processes to ensure timely and accurate enrollment.
• Develop and implement policies to enhance registration and enrollment efficiency.
• Collaborate with internal departments for data collection, processing, and record maintenance.
• Address and resolve registration-related issues in a customer-focused manner.
• Monitor waiting lists and communicate interest from students.
• Oversee use of student vouchers for maximum benefit.
• Coordinate with instructors to build and schedule workforce development classes.
• Order and ensure materials for classes are available on time.
• Monitor course availability and adjust scheduling to meet demand.

Skills

Staff supervision

Customer service

Scheduling software

CRM

MS Office

Education

Associate degree or equivalent experience

Tools

Student information systems

Scheduling software

CRM software

MS Office

Job description

The Workforce Development Operations Manager is responsible for overseeing and streamlining the operational aspects of student registration, class creation, and enrollment processes within the Workforce Development department. This role will lead and supervise two Student Specialists and one Community Education Coordinator while ensuring top-tier customer service. The position is integral in fostering student engagement, maximizing enrollment, and supporting the growth of workforce development initiatives.

Key Responsibilities

Student Registration and Enrollment:

• Oversee and manage the student registration process to ensure timely and accurate enrollment.
• Develop and implement policies and procedures to enhance the efficiency of registration and enrollment.
• Collaborate with internal departments to ensure seamless data collection, processing, and record maintenance.
• Address and resolve registration-related issues in a proactive and customer-focused manner.
• Monitor and manage waiting lists, ensuring timely processing & communication of interest from students
• Oversee the utilization of student vouchers, ensuring proper usage and tracking for maximum benefit

Class Building and Scheduling:

• Coordinate with instructors and industry managers to build and schedule workforce development classes.
• Work closely with the Industry Managers to ensure special materials for classes are ordered and available on time.
• Monitor course availability and adjust scheduling to meet student demand and program goals.
• Ensure all classes meet accreditation and compliance standards.
• Maintain accurate course descriptions and catalog listings.
• Ensure that classes have been prepared and are ready for execution

Customer Service:

• Lead the department in delivering exceptional customer service to students, prospective enrollees, and partners.
• Develop and implement customer service protocols to enhance the student experience.
• Handle escalated customer inquiries and provide solutions to enhance satisfaction.

Supervision and Leadership:

• Supervise and mentor two Student Specialists and a Community Education Coordinator, providing guidance, performance evaluations, and professional development opportunities.
• Foster a collaborative and supportive work environment within the team.
• Serve as a backup for your team as needed to ensure continuity and support in all operational areas.

Reporting and Analysis:

• Track and analyze enrollment data to identify trends and areas for improvement.
• Prepare reports and presentations for senior leadership, detailing registration metrics, class fill rates, and customer service outcomes.
• Utilize data to inform strategic decisions and improve operational efficiency.

Office Management:

• Manage inventory of office equipment and purchasing materials necessary for running classes smoothly.
• Order and codes needed for online training access.
• Manage inventory of office supplies and ink.

Qualifications:

• Associate degree in business, human resources, education, or related field (preferred) or equivalent experience.
• Minimum of 3-5 years of experience in operations management, workforce development, or higher education.
• Demonstrated experience in supervising staff and managing customer service functions.
• Detail-oriented with strong organizational and project management skills.
• Excellent interpersonal and communication skills.
• Proficiency in student information systems and scheduling software.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple projects and priorities
• Alignment with Core Values to be accountable, show integrity, be service-oriented, and be coachable

Competencies:

• Leadership and team management
• Customer service excellence
• Data analysis and reporting
• Problem-solving and decision-making
• Attention to detail and organizational skills
• Strong communication and interpersonal abilities

Work Environment:

• Office setting
• Willingness to travel occasionally for client meetings and training engagements.
• Willingness to occasionally work off hours

The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.