TikTok Shop Social Commerce Manager

Digitas North America; New York (NY); On-site; USD 81,000 - 117,000; Full time

Job summary

Digitas North America is seeking an experienced Manager, Social Commerce to lead hands-on TikTok Shop program management, reporting, and operational support for key client accounts. You’ll partner with social commerce leadership and cross-functional teams to launch and optimize campaigns, ensuring performance goals are met in a fast-paced agency environment.

The role emphasizes platform activation, campaign analytics, and collaboration with strategy, analytics, and paid social teams to maximize

Qualifications

• 3–5+ years in social commerce, influencer marketing, or related fields
• Hands-on experience managing TikTok Shop programs and related platforms
• Experience with commerce and marketplace intelligence tools
• Strong analytics to interpret performance data and drive recommendations
• Excellent presentation, storytelling, and client-facing deck development
• Strong PM and organizational skills for multiple priorities in a fast-paced agency environment
• Passion for social commerce, creator economy, and platform innovations
• Collaborative, proactive approach across internal/external teams

Responsibilities

• Support execution of social commerce programs across platforms and drive performance across content, creators, and commerce
• Manage day-to-day operations of assigned social commerce accounts and projects
• Collaborate with internal teams to ensure successful program delivery
• Work within TikTok Shop Seller Center, Affiliate Center, Creator Marketplace and related tools
• Assist with shop operations including product setup, assortment management and promotions
• Monitor campaigns and surface insights for optimization
• Create client-facing presentations and performance recaps
• Support promotional planning and platform activations
• Monitor platform trends and creator activity to identify opportunities
• Maintain operational workflows and trackers across programs
• Manage multiple projects in a fast-paced agency environment
• Support TikTok Shop launches and onboarding activities
• Coordinate with data/analytics to track KPIs and support reporting
• Perform ad hoc platform research and performance analysis

Skills

TikTok Shop

Analytics

Presentation skills

Project management

Cross-functional collaboration

Self-starter

Tools

FastMoss

Euka

Creator Marketplace

Job description

Digitas North America is seeking an experienced Manager, Social Commerce to lead hands-on TikTok Shop program management, reporting, and operational support for key client accounts. You’ll partner with social commerce leadership and cross-functional teams to launch and optimize campaigns, ensuring performance goals are met in a fast-paced agency environment.

The role emphasizes platform activation, campaign analytics, and collaboration with strategy, analytics, and paid social teams to maximize