Social Commerce Manager — TikTok Shop & Creators

Digitas North America; Chicago (IL); On-site; USD 81,000 - 117,000; Full time

Benefits offered by this job

Medical coverage

401k

Paid time off

Job summary

Digitas North America is seeking a Manager, Social Commerce to lead day-to-day TikTok Shop programs and optimize performance for key client accounts. You will manage activations, analyze results, and drive operational excellence across internal teams and external partners.

The role requires hands-on experience with TikTok Shop, strong analytics, and the ability to build compelling client presentations while coordinating multi-channel campaigns in a fast-paced agency environment in Chicago.

Qualifications

• 3-5+ years of experience in social commerce or related fields.
• Hands-on TikTok Shop program management experience.
• Experience with commerce intelligence tools like FastMoss, Euka, Creator Marketplace.
• Strong analytical mindset with ability to interpret performance data and translate insights.

Responsibilities

• Support the execution of social commerce programs across platforms, driving performance across content, creators, and commerce initiatives.
• Assist with day-to-day management of assigned social commerce accounts and projects.
• Support cross-functional execution across internal teams to ensure successful program delivery.
• Work within TikTok Shop Seller Center, Affiliate Center, Creator Marketplace, and related tools for campaign activation and ongoing management.
• Assist with shop operations including product setup, assortment management, promotion configuration, merchandising updates, and troubleshooting.
• Monitor campaign, creator, and shop performance and surface insights for optimization.
• Build client-facing presentations, reporting recaps, and performance summaries.
• Support promotional planning, campaigns, tentpole moments, and platform activations.
• Collaborate with social strategy to monitor trends, creators, and emerging capabilities.
• Partner with internal teams, platform reps, and external partners for successful execution.
• Help build and maintain operational workflows, trackers, and best practices across social commerce programs.
• Manage multiple projects in a fast-paced, collaborative agency environment.
• Support TikTok Shop launches, onboarding activities, and platform setup requirements.
• Collaborate with data & analytics to track KPIs and support reporting efforts.
• Execute ad hoc platform research and performance analyses as needed.

Skills

TikTok Shop management

Social commerce experience

Analytics

Presentations and storytelling

Project management

Cross-functional collaboration

Self-motivation

Creator economy interest

Tools

FastMoss

Euka

Creator Marketplace

Job description

Digitas North America is seeking a Manager, Social Commerce to lead day-to-day TikTok Shop programs and optimize performance for key client accounts. You will manage activations, analyze results, and drive operational excellence across internal teams and external partners.

The role requires hands-on experience with TikTok Shop, strong analytics, and the ability to build compelling client presentations while coordinating multi-channel campaigns in a fast-paced agency environment in Chicago.