TikTok Shop - Dispatch Operations Control Supervisor, Sort Center

TikTok; Fontana (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

TikTok Shop Sorting Center is seeking an Operations Control Supervisor to coordinate inventory flow, labor, and resources across inbound, warehouse, and outbound operations. You will drive data-driven decisions and cross-functional coordination to maintain service levels.

You will monitor capacity, manage disruptions, and develop daily reports to support execution planning, with a focus on efficiency and continuous improvement in a fast-paced distribution environment.

Qualifications

• 3+ years in logistics or warehouse operations.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and cross-functional coordination.

Responsibilities

• Coordinate flow of inventory, resources, and operations across inbound, warehouse, sortation, and outbound.
• Monitor capacity and throughput to prevent bottlenecks.
• Oversee warehouse space utilization and inventory movement.
• Partner with Operations, Transportation, Yard, and Planning teams.
• Lead response during disruptions and allocate resources to maintain SLAs.
• Analyze performance data and drive continuous improvement.
• Develop daily operational reports and insights.
• Serve as escalation point for cross-functional issues.

Skills

Logistics experience

Data analysis

Cross-functional collaboration

Prioritization

Communication skills

Education

Associate's degree or above

Job description

Responsibilities

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.

The Operations Control Supervisor serves as the central coordination hub of the facility, overseeing the flow of inventory, labor, and operational resources across inbound, warehouse, and outbound operations. This role is responsible for balancing capacity, managing operational disruptions, and driving efficient end to end execution through data driven decision making and cross functional coordination.

Key Responsibilities

• Coordinate and optimize the flow of inventory, resources, and operational activities across inbound, warehouse, sortation, and outbound functions.
• Monitor facility wide capacity and throughput to ensure balanced workflow execution and prevent operational bottlenecks, congestion, or downstream delays.
• Oversee warehouse space utilization, buffer capacity, and inventory movement to maximize storage efficiency and operational flow.
• Partner closely with Operations, Transportation, Yard, and Planning teams to align priorities and maintain seamless execution across the facility.
• Lead operational response efforts during disruptions, including transportation delays, volume surges, system outages, and other service impacting events.
• Dynamically allocate resources and adjust operational plans to minimize business impact and maintain service level commitments.
• Analyze operational performance data, identify bottlenecks and process gaps, and drive continuous improvement initiatives.
• Develop and distribute daily operational reports and performance insights to support decision making and execution planning.
• Serve as a key escalation point for cross functional operational issues and facilitate timely resolution.

Qualifications

Minimum Qualifications

• Associate's degree or above.
• 3+ years of experience in logistics operations, warehouse operations, transportation, fulfillment, or supply chain environments, preferably within large scale distribution centers, sortation hubs, or e commerce fulfillment networks.
• Strong analytical and problem solving skills, with the ability to interpret operational data and make effective decisions in a fast paced environment.
• Proven ability to manage multiple priorities simultaneously and perform effectively.
• Strong communication and cross functional coordination skills, with the ability to align stakeholders and drive operational execution.

Preferred Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Industrial Engineering, or a related field.
• Experience in operational planning, flow control, capacity planning, dispatch coordination, or control tower functions.
• Experience supporting hub operations, parcel logistics networks, or high volume fulfillment centers.
• Experience using WMS, TMS, labor planning, or operational reporting systems.
• Demonstrated ability to lead cross functional initiatives and drive process improvements through data driven decision making.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.