TikTok Shop - Customer Solutions Engineer, Apps and API

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Job summary

TikTok is seeking a Customer Solutions Engineer to partner with ISVs, merchants, and partner teams to implement and optimize TikTok Shop API integrations. You will design solutions, guide technical implementations, and contribute to architecture standards.

You will collaborate across product, engineering, and ecosystem teams, provide pre-sales and post-sales technical support, and advocate API adoption at events and in the developer community.

Qualifications

• Bachelor's degree or higher in CS, software engineering, information systems, or related field.
• 3+ years in technical solution design, solution engineering, or pre-sales engineering in ecommerce/SaaS.
• Proficiency with RESTful API design and debugging; strong data structures.
• Experience integrating with ERP/OMS/PIM/WMS systems is a plus.
• Strong business acumen and ability to translate requirements into technical solutions.
• Excellent cross-functional collaboration and client communication; multi-stakeholder management.
• Fast learner in a dynamic, fast-paced environment.

Responsibilities

• Understand TikTok Shop API capabilities and design integration solutions tailored to various business scenarios.
• Collaborate with merchants, ISVs, and partner technical teams to guide API integration and performance optimization.
• Develop and maintain standardized solution architectures, reference designs, and best-practice documentation; drive adoption.
• Evaluate integration feasibility for new product features and provide optimization recommendations.
• Partner with product, engineering, and ecosystem teams to gather feedback and support API iterations.
• Provide technical consultation during pre-sales and post-sales phases; troubleshoot and ensure high-quality delivery.
• Advocate TikTok Shop API integration through events, partner training, and developer community.

Skills

RESTful API design

API integration

E-commerce platforms

Cross-functional collaboration

Pre-sales support

Technical consultation

Solution design

Education

Bachelor's degree in CS/IS/Engineering

Tools

ERP integration

OMS integration

PIM systems

WMS systems

Job description

Responsibilities

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

This Customer Solutions Engineer will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with TikTok Shop. They will be responsible for understanding the TikTok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios.

Responsibilities

• Gain deep understanding of TikTok Shop API capabilities and the platform ecosystem, and design integration solutions tailored to various business scenarios.
• Collaborate with key merchants, ISVs, and partner technical teams to guide them through API integration implementation and performance optimization.
• Develop and maintain standardized solution architectures, reference designs, and best practice documentation, and drive adoption internally and externally.
• Evaluate integration feasibility for new product features, providing optimization recommendations to align platform capabilities with market needs.
• Partner with product, engineering, and ecosystem teams to gather feedback, address integration challenges, and support API capability iterations.
• Provide technical consultation during pre-sales and post-sales phases, including solution review, technical troubleshooting, and ensuring high-quality delivery.
• Advocate TikTok Shop API integration solutions through industry events, partner training, and developer community engagement to drive adoption.

Minimum Qualifications

• Bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
• 3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products.
• Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture.
• Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems is a strong plus.
• Strong business acumen with the ability to translate complex business requirements into practical technical solutions.
• Excellent cross-functional collaboration and client communication skills, with the ability to manage multiple stakeholders.
• Fast learner with the ability to adapt to new technologies and thrive in a dynamic, fast-paced environment.

Preferred Qualifications

• Love content and enjoy shopping.
• Experience in e-commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

Compensation Description (Annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location.

• Employees have day one access to medical, dental, and vision insurance,
• a 401(k) savings plan with company match,
• paid parental leave,
• short-term and long-term disability coverage,
• life insurance,
• wellbeing benefits,
• among others.
• additional discretionary bonuses/incentives
• restricted stock units
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.