TikTok Shop Account Manager

Pattern®; Lehi (UT); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a TikTok Shop Account Manager, where you will drive success for global brands in the dynamic e-commerce landscape. This full-time role offers a hybrid work schedule and the opportunity to collaborate with a talented team focused on data-driven strategies and innovative solutions. You'll manage client relationships, optimize marketplace strategies, and contribute to exceeding KPIs, all while enjoying a culture that values creativity and results. With a commitment to employee experience and growth, this position is perfect for those looking to make an impact in a fast-paced environment.

Benefits

Unlimited PTO

Paid Holidays

Onsite Fitness

Life Insurance

Casual Dress

Competitive Pay

Health, Vision, Dental

401(k)

Qualifications

• 3-5 years in account management, particularly in e-commerce.
• Strong data analysis skills to inform strategy and decision-making.
• Excellent communication skills for client interactions.

Responsibilities

• Build and manage relationships with brand partners.
• Develop data-driven analyses and consultative recommendations.
• Monitor and analyze account performance for improvements.

Skills

Account Management

Data Analysis

E-commerce Knowledge

Communication Skills

Organizational Skills

Education

Bachelor's Degree

Tools

TikTok Shop

Amazon

Walmart

eBay

Job description

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Job Description: Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces.

We’re looking for a TikTok Shop Account Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners.

This is a full-time role and will work a hybrid schedule in Lehi, Utah.

Frequently Asked Questions

• Build and manage relationships with multiple brand partners, understanding their business challenges, marketing objectives, and success metrics.
• Develop data-driven analyses and consultative recommendations that align with brand goals, and identify high-impact opportunities with clear recommendations.
• Deliver strategic and high-quality customer service to ensure KPIs are met.
• Communicate effectively with internal stakeholders and present solutions-oriented approaches to grow the business.
• Stay current on industry trends and innovative approaches within social commerce.
• Monitor and analyze account performance, making data-driven recommendations to enhance listings, campaigns, and overall marketplace presence.
• Collaborate with clients to develop tailored strategies for TikTok Shop, aligning with their goals and leveraging Pattern's services.
• Prepare and present performance reports and insights, highlighting key metrics and areas for improvement.

What will I need to thrive in this role?

• 3-5 years in account management, with experience in ecommerce or marketplace environments.
• Understanding of TikTok Shop and its features preferred, including marketplace trends and tools.
• Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is acceptable.
• Strong data analysis skills to inform strategy and decision-making.
• Excellent communication skills for client and team interactions.
• Proven organizational skills to manage multiple accounts and projects.
• Ability to identify issues, develop solutions, and resolve challenges effectively.

What does high performance look like?

• Consistently delivering growth and surpassing client KPIs.
• Implementing strategies that improve visibility and sales, setting industry benchmarks.
• Proactive problem-solving and leadership to address client needs and ensure long-term success.

What does success look like in the first 30, 60, 90 days?

First 30 Days: Focus on onboarding, understanding processes, and building relationships. Identify quick wins.

First 60 Days: Implement initial strategies, optimize accounts, and demonstrate progress through metrics and feedback.

First 90 Days: Achieve significant improvements, execute strategic plans, and prepare detailed performance reports.

What is the team like?

You will work with TikTok Content Creators, a Marketplace Operations Specialist, other Account Managers, and be supervised by the Director of Partnerships. The team is data-driven and results-oriented, encouraging collaboration and input from all members.

Company culture?

We seek individuals who are:

• Game Changers: Innovate, reassess, and improve processes.
• Data Fanatics: Use data to understand problems and track solutions.
• Partner Obsessed: Exceed partner expectations and create personable experiences.
• Team of Doers: Support team members, take initiative, and be accountable.

Hiring process?

• Initial phone interview
• Video interview with Director of Partnerships
• Interview with Head of Client Operations
• Final interview with VP of Strategy and Operations
• Reference checks, review, and offer

How to stand out?

• Discuss professional accomplishments with data.
• Show how you add value and align with partner obsession.
• Highlight side projects related to data and analytics.

Why work at Pattern?

Opportunities to make a difference in ecommerce, talented and evolving team, big goals, and fun culture. Benefits include:

• Unlimited PTO
• Paid Holidays
• Onsite Fitness
• Life Insurance
• Casual Dress
• Competitive Pay
• Health, Vision, Dental
• 401(k)

Pattern is an equal opportunity employer committed to diversity and inclusion.