Tiffany & Co. Mechanical Watchmaker - Queens

Tiffany & Co.; New York (NY); On-site; USD 34,440 - 71,635; Full time

Job summary

The Watchmaker role at Tiffany & Co.'s Landmark store provides daily servicing for clients and communicates repair status to Administrative Staff and Management. The candidate should be proficient in quartz repairs, polishing, and have training in full-service mechanical and automatic movements.

You may meet with clients alongside store personnel to address servicing needs. Responsibilities include performing quality repairs on COM orders, updating status, assisting other Watchmakers,

Qualifications

• 3–5+ years of professional watchmaking experience.
• Experience in repair of all types of timepieces.
• Detail oriented and well organized.
• Strong English language usage and grammar.
• Available to work variable hours, including weekends.

Responsibilities

• Perform quality repairs on COM orders for complex quartz and mechanical watch servicing.
• Communicate status updates to administrative staff and management.
• Assist other Watchmakers to resolve challenging repairs.
• Identify and requisition parts for repair.
• Comply with all Tiffany & Co policies and procedures, as well as departmental processes and best practices.

Skills

Detail oriented

Problem solving

Communication skills

Interpersonal skills

Job description

The Watchmaker supports the Tiffany & Co.'s Landmark store with daily servicing for clients, communicating the status of assigned repairs to the Administrative Staff and Management. The watchmaker should be proficient in all aspects of quartz repairs including polishing. They should also have formal training and experience performing full-service repairs on mechanical and automatic movements. The watchmaker will also support other areas of craft work. The watchmaker may also meet with clients, in tandem with client advisors or other store personnel, to address servicing needs or provide expertise.

What You'll Do

• Perform quality repairs on all COM (client owned merchandise) orders for complex quartz and mechanical watch servicing.
• Communicate status updates to administrative staff and areas of concern to the Lead and Management.
• Assist other Watchmakers to resolve challenging repairs.
• Identify and requisition parts for repair.
• Comply with all TCO policies and procedures, as well as departmental processes and best practices (ex. Internal Audit, Human Resources and Occupational Safety)

Required Qualifications

• At least 3-5+ years of professional experience
• Experience in the repair of all types of timepieces
• Detail oriented and well organized
• Good problem solving skills
• Good interpersonal and communication skills; strong English language usage and grammatical skills
• Must be available to work variable hours, including weekends, as part of a retail schedule

Preferred Qualifications

• Experience working in a luxury retail environment
• Experience in embossing and/or machine engraving

The hiring range for this position ranges from $25 - $52/hr. The rate of pay offered will be dependent upon candidates' relevant skills and experience.