Mechanical Watchmaker - Queens

Tiffany & Co.; New York (NY); On-site; USD 34,440 - 71,635; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plans with company match

Paid time off

Job summary

Tiffany & Co. is looking for a skilled Watchmaker to support their Landmark store in New York. You’ll perform repairs on quartz and mechanical watches, update clients and staff about repair statuses, and assist with other craft work.

Ideal candidates will have 3-5 years of experience in watch repair, excellent detail orientation, and strong communication skills. The position offers competitive pay, comprehensive benefits, and a vibrant workplace culture.

Qualifications

• 3-5+ years of professional experience in watch repair.
• Experience with all types of timepieces.
• Strong English language skills.

Responsibilities

• Perform quality repairs on client-owned merchandise orders.
• Communicate status updates to administrative staff.
• Support other Watchmakers with challenging repairs.

Skills

Quartz repairs

Mechanical watch servicing

Detail oriented

Problem solving

Communication skills

Job description

Job Description

The Watchmaker supports the Tiffany & Co.’s Landmark store with daily servicing for clients, communicating the status of assigned repairs to the Administrative Staff and Management.

The watchmaker should be proficient in all aspects of quartz repairs including polishing. They should also have formal training and experience performing full-service repairs on mechanical and automatic movements. The watchmaker will also support other areas of craft work. The watchmaker may also meet with clients, in tandem with client advisors or other store personnel, to address servicing needs or provide expertise.

What You’ll Do

• Perform quality repairs on all COM (client owned merchandise) orders for complex quartz and mechanical watch servicing.
• Communicate status updates to administrative staff and areas of concern to the Lead and Management.
• Assist other Watchmakers to resolve challenging repairs.
• Identify and requisition parts for repair.
• Comply with all TCO policies and procedures, as well as departmental processes and best practices (e.g., Internal Audit, Human Resources and Occupational Safety).

Required Qualifications

• At least 3-5+ years of professional experience
• Experience in the repair of all types of timepieces
• Detail oriented and well organized
• Good problem solving skills
• Good interpersonal and communication skills; strong English language usage and grammatical skills
• Must be available to work variable hours, including weekends, as part of a retail schedule

Preferred Qualifications

• Experience working in a luxury retail environment
• Experience in embossing and/or machine engraving

The hiring range for this position ranges from $25 - $52/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

About Us

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well‑being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well‑being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.