Tiffany & Co. Client Experience Coordinator - The Landmark, NYC

Tiffany & Co.; New York (NY); On-site; USD 3,630,000 - 4,911,000; Full time

Job summary

The Tiffany & Co. Landmark in New York City seeks a Client Experience Coordinator to elevate one-to-one engagements with domestic and global clients. You will curate luxurious, personalized journeys, uphold our heritage, and coordinate high-profile experiences across the NYC market.

As a trusted liaison among sales, client advisors and several departments, you will design bespoke itineraries, manage private spaces, and partner with top hotels and restaurants to deliver the Tiffany Touch.

Qualifications

• 10+ years of luxury hospitality experience.
• Multi-Lingual profiles preferred.
• Strong existing relationships with luxury hotels and restaurants both domestically and globally.
• Proven experience working with VIC Clients.
• Proficency in Excel, PowerPoint, Word necessary.

Responsibilities

• Provide highest level of client service and bespoke experiences.
• Partner with Landmark teams to fulfill clients' needs and maintain standards.
• Coordinate client events and manage private spaces within the Landmark.
• Manage and resolve escalated client concerns with timely resolutions.
• Engage in direct client discovery to personalize touchpoints.

Skills

Exceptional communication

Networking in NYC

Event management

Catering coordination

Travel arrangements

Detailed itineraries

Bespoke experiences

Attention to detail

Organizational skills

Team collaboration

Tools

Excel

PowerPoint

Word

Job description

The Tiffany Client Experience Coordinator will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand's heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life.

Provide highest level of client service

• Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
• Share appropriate Tiffany and Co. history, product information and servicing offerings
• Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
• Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
• Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City
• Develop and manage high net worth client experiences while visiting the Landmark
• Manage schedule of multiple private spaces within the Landmark
• Manages client appointments flowing through our booking platform Booxi and email inbox.
• Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
• Collect, analyze and report customer feedback and trends to Client Experience Manager/Director.
• Ensures the store environment is welcoming, well-organized and aligned with the brands image and standards.
• Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions.

Partner with Functional Landmark teams

• Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients' needs
• Ensures effective communication between all departments to ensure smooth execution of client experience programs
• Partner with Client Experience Manager/Director to set and maintain standards for hosting moments
• Coordinate client events to engage existing clients and attract new ones
• Support Client Experience Department on an as-need basis
• Lead internal tours of the Landmark when needed
• Support training of in-Store client experiences and protocols for new employees
• Monitor the customer experience and coach the team to improve service standards when necessary.

Skills and Competencies

• Exceptional Communication skills: verbal and written
• Proven experience networking in and around New York City
• Event and catering management
• Expertise in coordinating car and travel arrangements
• Creation of detailed itineraries
• Ability to create memorable bespoke experiences
• Meticulous attention to detail
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to team environment and collaboration
• Strong sense of urgency

Required Experience

• 10+ years of luxury hospitality experience
• Multi-Lingual profiles preferred
• Strong existing relationships with luxury hotels and restaurants both domestically and globally
• Proven experience working with VIC Clients
• Demonstrates strong administrative skills. (Proficency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates' relevant skills and experience.