Tier II Technician (NE2) (Government)

Cricket Wireless LLC.; El Segundo (CA); On-site; USD 89,000 - 195,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life Insurance

Employee Discounts

Job summary

AT&T Global Public Sector is seeking a Tier II Network Technician to support LAN/WAN devices, perform troubleshooting, and implement network changes at a government site in El Segundo, CA. The role requires TS/SCI with polygraph clearance and up to 20% travel.

Office presence is required up to five days per week. The position involves coordinating with Tier III engineers, performing IOS upgrades for Cisco/Juniper gear, configuring VLANs, and maintaining accurate asset records.

Qualifications

• 10 years of combined work history and education, or equivalent
• DoD 8140 Information Assurance Technical Level 2
• Willing to travel up to 20% of the time
• Flexible hours, including weekend support
• Ability to work independently and in a team environment

Responsibilities

• Install and maintain client LAN/WAN devices.
• Respond to incidents and perform troubleshooting.
• Draft and implement standard network change requests.
• Support Tier III engineers on projects and site surveys.
• Perform topology updates and asset management records.

Skills

LAN/WAN

Cisco

Juniper

OSPF/BGP

VLANs

IPv4/IPv6

IOS upgrades

Visio

ServiceNow

Confluence

Education

DoD 8140 IAT Level 2

Tools

Visio

ServiceNow

Confluence

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Tier II Network Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed at a government customer site in El Segundo, CA.

The job duties of the Tier II Network Technician are as follows:

• The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.
• Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.
• Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).
• Draft and implement standard network change requests.
• Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
• Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
• Coordinate network operations, maintenance, repairs, or upgrades.
• (Knowledge of CISCO/Juniper RMA process).
• Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).
• Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs).
• Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE).
• Configure and troubleshoot layer 2 switching (VLANs, Port Security, Thin Configs).
• Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.
• Experience with Visio.
• Familiar with ServiceNow and Confluence.
• May have up to 10% COMSEC responsibilities based on site and team needs.

Required Clearance: TS/SCI with polygraph.

Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. Available to travel up to 20% of the time. Available to work flexible hours, to include weekend support. Ability to work independently and in a collaborative environment.

Our Tier II Technician (NE2) (Government) earns $89,200 - $195,000 yearly. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits and Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T wireline phone

Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information.

Weekly Hours: 40 Time Type: Regular Location: El Segundo, California

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.