Tier II Service Desk Pro — Denver IT Support

NuAxis Innovations; Denver (CO); On-site; USD 58,000 - 60,000; Full time

Job summary

NuAxis Innovations, a federal IT provider, seeks a Tier II Service Desk Specialist in Denver, CO. The role focuses on on-site user support, issue resolution, and proactive ticket management to meet SLAs. Candidates should have desk-side experience and relevant certifications.

The team emphasizes a people-first culture and professional growth, with a strong commitment to customer experience within federal solutions.

Qualifications

• Must have at least 2 years of current experience in a desk-side support environment.
• On-site support experience preferred for end-user issues.
• Certifications in ITIL v4 Foundations or HDA or Office Specialist are required or beneficial.

Responsibilities

• Responds to and diagnoses problems through user discussion and hands-on assistance.
• Provides on-site support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems while meeting SLAs.

Skills

Desk-side support

Customer service

Technical troubleshooting

Education

Microsoft Office Specialist

ITIL v4 Foundations

HDA Certification

Customer Service Representative Certification

Job description

NuAxis Innovations, a federal IT provider, seeks a Tier II Service Desk Specialist in Denver, CO. The role focuses on on-site user support, issue resolution, and proactive ticket management to meet SLAs. Candidates should have desk-side experience and relevant certifications.

The team emphasizes a people-first culture and professional growth, with a strong commitment to customer experience within federal solutions.