Tier II IT Support Technician — Microsoft 365 & Windows
StratasCorp Technologies
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Job summary
StratasCorp Technologies seeks a customer-focused Tier II Support Technician to provide frontline support for Microsoft 365, Windows 10/11, and Azure AD. You will triage incidents, resolve common issues, fulfill service requests, and escalate complex problems while ensuring a friendly user experience.
Responsibilities include first-line incident response, logging in ITSM, onboarding, and knowledge base contributions.
Qualifications
- 3-5 years in IT support/help desk or equivalent experience.
- Strong knowledge of Microsoft 365 apps and Azure AD/Entra ID.
- Experience with Windows 10/11 troubleshooting and user profiles.
- Familiarity with Intune/Endpoint Manager and SCCM basics.
- Experience using ITSM platforms and remote support tools.
Responsibilities
- Provide first line support for Microsoft technologies and Windows devices.
- Triaging incidents, logging interactions, and initial first contact resolution.
- Escalate complex issues per SLAs to Tier II/III.
- Assist with onboarding, license assignments, and access provisioning.
- Maintain accurate ticket notes and contribute to KB.
- Collaborate with security, networks, and systems teams as needed.
Skills
Education
Tools
Job description
StratasCorp Technologies seeks a customer-focused Tier II Support Technician to provide frontline support for Microsoft 365, Windows 10/11, and Azure AD. You will triage incidents, resolve common issues, fulfill service requests, and escalate complex problems while ensuring a friendly user experience.
Responsibilities include first-line incident response, logging in ITSM, onboarding, and knowledge base contributions.
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