Tier II Desktop Support - Onsite

01 VITALANT; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Vitalant is hiring a PC Technician II in Scottsdale, AZ to configure, install, and maintain PC hardware and peripherals, troubleshoot issues, and support a 40-hour onsite schedule.

You will diagnose problems, document resolutions, manage inventories, and coordinate with vendors while mentoring junior staff as needed.

Qualifications

• Associate's degree or equivalent combination of education and experience required.
• Three years of related experience, including PC repair, troubleshooting and configuration and experience reading hardware diagrams.
• Working knowledge of PC software packages and operating systems.
• Working knowledge of PC hardware components.
• Valid in-state driver's license required/specific to Arizona.
• Relevant hardware or software certification preferred.

Responsibilities

• Configure, install, maintain and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners and other peripheral equipment.
• Diagnose hardware and software problems and network connectivity issues.
• Resolve issues escalated by other support team members and independently research solutions.
• Monitor and update trouble tickets and contribute to the knowledge base.
• Manage projects involving PC hardware and software upgrades or replacements.
• Help evaluate new desktop technology and make hardware and software recommendations.
• Define hardware configuration standards and create standard PC images.
• Maintain critical parts inventory and coordinate repairs with vendors.
• Assist with training and mentoring of support staff.

Skills

PC repair

Troubleshooting

Configuration

Customer service

Teamwork

Documentation

Inventory control

Vendor coordination

Education

Associate's degree

Tools

PC hardware

Operating systems

Networking basics

Job description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Compensation Considerations

Grade: 117

Hourly Pay: 23.41 -30.30 per hour DOE

Work Schedule: Monday - Friday 8am - 5 pm onsite

Work Location: Scottsdale, Arizona

Work Shift (if applicable): Shift 1 (United States of America)

Job Description

PC Technician II

Grade: 117

Hourly Pay: 23.41 -30.30 per hour DOE

Work Schedule: Monday - Friday 8am - 5 pm onsite

Work Location: Scottsdale, Arizona

What You'll Do

• Configure, install, maintain and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners and other peripheral equipment.
• Diagnose hardware and software problems, network communication issues and connectivity problems through resolution.
• Resolve issues escalated by other support team members and independently research solutions to technology problems.
• Monitor and update trouble tickets, document resolutions and contribute to the team's knowledge base.
• Manage projects involving PC hardware and software upgrades or replacements.
• Help evaluate new desktop technology and make hardware and software recommendations.
• Define hardware configuration standards, write SOPs, and create and maintain standard PC images.
• Maintain critical parts inventory and support accurate inventory control of data-processing hardware.
• Coordinate equipment repairs with vendors.
• Assist with workflow coordination, training and mentoring of support staff as needed.

What You Bring

• Associate's degree or an equivalent combination of education and experience
• Three years of related experience , including PC repair, troubleshooting and configuration and experience reading hardware diagrams
• Working knowledge of PC software packages and operating systems
• Working knowledge of PC hardware components
• Strong customer service and interpersonal skills
• Ability to organize and prioritize a changing workload with multiple priorities
• Ability to work effectively as part of a team
• Ability to maintain confidentiality
• Flexibility to work varying shifts
• Valid in-state driver's license
• Relevant hardware or software certification preferred

More Than a Technology Job

At Vitalant, every role contributes to something bigger. The technology you support helps connect our employees, operations and resources so our teams can deliver on our mission every day.

If you're an experienced PC technician who enjoys being the person others can count on when technology gets complicated, we'd like to hear from you.

REQUIREMENTS

KNOWLEDGE/EDUCATION

• Associate's degree or equivalent combination of education and experience required.
• Working knowledge of various PC software packages and operating systems required.
• Working knowledge of PC hardware components required.

LICENSES/CERTIFICATIONS

• Relevant hardware or software certification preferred.
• Valid in-state driver's license required.

EXPERIENCE

• Three years related experience required. To include:
• a. Experience in PC repair, trouble shooting and configuration and reading hardware diagrams.

SKILLS/ABILITIES

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have good customer service and interpersonal skills.
• Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely.
• Able to organize, prioritize, and execute a variable workload and multiple priorities.
• Must be able to work flexible shifts.
• Ability to work in a team environment and participate as an active team member.
• Must have proficient computer skills.

PHYSICAL REQUIREMENTS

• Sitting 5+
• Standing 0-3
• Walking 0-3
• Lift (40# Max) 0-3
• Carry/move (40# max) 0-3
• Push/pull (10# of force max) 0-3
• Climbing N/A
• Bend 0-3
• Squat 0-3
• Kneel 0-3
• Reaching above shoulders 0-3
• Reaching waist to shoulder 5+
• Reaching knee to waist 0-