Tier II Customer Support Representative, I/DD

Jobgether; New York (NY); Remote; USD 50,000 - 55,000; Full time

Job summary

An innovative talent matching platform is seeking a skilled Tier II Customer Support Representative to join their remote team. This role is essential for providing advanced support in the I/DD sector, focusing on resolving complex technical issues related to electronic visit verification, billing, and compliance. You will work closely with cross-functional teams to enhance client satisfaction through expert guidance and timely solutions. If you are passionate about healthcare technology and have a strong background in Medicaid/Medicare billing, this opportunity offers a dynamic and supportive environment for your professional growth.

Benefits

Comprehensive health insurance

Dental insurance

Vision insurance

Paid time off

Company-paid holidays

401(k) retirement plan with company match

Opportunities for professional development

Flexible work schedule

Qualifications

• 5+ years in customer service or healthcare support required.
• Proven experience in Medicaid/Medicare billing workflows.
• Strong technical proficiency with various software tools.

Responsibilities

• Respond to complex customer inquiries and resolve technical issues.
• Manage support tickets and ensure thorough documentation.
• Collaborate with teams to identify product improvements.

Skills

Customer service

Technical support

Problem-solving

Communication skills

Documentation skills

Medicaid/Medicare billing

Healthcare workflows

Education

College degree in Healthcare Administration

College degree in Public Health

Tools

Word

Excel

PowerPoint

Adobe

Ticketing systems

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About the Role

One of our companies is currently looking for a Tier II Customer Support Representative, I/DD in District of Columbia, New York, Minnesota. We're looking for a skilled and service-oriented Tier II Customer Support Representative with experience in the I/DD (Intellectual and Developmental Disabilities) sector. In this remote role, you will serve as an advanced support resource for clients, resolving technical issues related to electronic visit verification, billing, scheduling, and compliance. You will work closely with cross-functional teams and help improve overall client satisfaction by offering expert guidance and timely resolutions. This role is best suited for someone passionate about healthcare tech and experienced in Medicaid/Medicare billing workflows.

Accountabilities:

• Respond to complex customer inquiries regarding software, billing, scheduling, and documentation workflows
• Investigate and replicate reported issues, ensuring accurate troubleshooting and resolution
• Manage support tickets, provide timely updates, and ensure thorough documentation of communications
• Collaborate with internal teams to identify product improvements and training needs
• Deliver presentations and training materials to upskill Tier I and Tier II representatives
• Maintain up-to-date knowledge of system features, services, and regulatory requirements
• Contribute to projects that improve client support processes and service delivery

Requirements

• 5+ years of customer service or call center experience in software or healthcare support
• Proven experience in electronic Medicaid/Medicare billing and accounts receivable
• Strong knowledge of medical billing, coding, and compliance best practices
• Ability to understand and support complex healthcare workflows and regulatory environments
• Excellent communication, documentation, and problem-solving skills
• Strong technical proficiency with tools like Word, Excel, PowerPoint, Adobe, and ticketing systems
• Experience with computer hardware, connectivity troubleshooting, and desktop support is a plus
• College degree preferred, ideally in Healthcare Administration or Public Health
• Must reside in the New York City, Washington DC, or Minneapolis metro areas

Benefits

• Competitive salary range: $50,000-$55,000 based on experience and qualifications
• Fully remote role with flexible work schedule
• Comprehensive health, dental, and vision insurance plans
• Paid time off and company-paid holidays
• 401(k) retirement plan with company match
• Opportunities for professional development and internal advancement
• Company-sponsored programs and employee support resources

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round. If you are among the top 5 candidates, you will be notified within 7 days. If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Non-profit Organizations and Primary and Secondary Education