Tier II Customer Support Representative, I/DD

Jobgether; Minnesota; Remote; USD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a Tier II Customer Support Representative to join their remote team. This role focuses on providing advanced support for clients in the I/DD sector, resolving technical issues related to electronic visit verification, billing, and scheduling. The ideal candidate will have a passion for healthcare technology and a strong background in Medicaid/Medicare billing workflows. With a commitment to improving client satisfaction, you will collaborate with cross-functional teams to enhance service delivery. Join a dynamic environment where your expertise will make a meaningful impact on client experiences and support processes.

Benefits

Comprehensive health, dental, and vision insurance

Paid time off

401(k) retirement plan with company match

Opportunities for professional development

Flexible work schedule

Company-sponsored programs and employee support resources

Qualifications

• 5+ years of customer service or call center experience in software or healthcare support.
• Proven experience in electronic Medicaid/Medicare billing and accounts receivable.

Responsibilities

• Respond to complex customer inquiries regarding software and billing.
• Investigate and replicate reported issues, ensuring accurate troubleshooting.

Skills

Customer service

Problem-solving skills

Communication skills

Technical proficiency

Knowledge of Medicaid/Medicare billing

Documentation skills

Education

College degree in Healthcare Administration or Public Health

Tools

Word

Excel

PowerPoint

Adobe

Ticketing systems

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Position: Tier II Customer Support Representative, I/DD
Location: District of Columbia, New York, Minnesota

We're looking for a skilled and service-oriented Tier II Customer Support Representative with experience in the I/DD (Intellectual and Developmental Disabilities) sector. In this remote role, you will serve as an advanced support resource for clients, resolving technical issues related to electronic visit verification, billing, scheduling, and compliance. You will work closely with cross-functional teams and help improve overall client satisfaction by offering expert guidance and timely resolutions. This role is best suited for someone passionate about healthcare tech and experienced in Medicaid/Medicare billing workflows.

Accountabilities:

• Respond to complex customer inquiries regarding software, billing, scheduling, and documentation workflows.
• Investigate and replicate reported issues, ensuring accurate troubleshooting and resolution.
• Manage support tickets, provide timely updates, and ensure thorough documentation of communications.
• Collaborate with internal teams to identify product improvements and training needs.
• Deliver presentations and training materials to upskill Tier I and Tier II representatives.
• Maintain up-to-date knowledge of system features, services, and regulatory requirements.
• Contribute to projects that improve client support processes and service delivery.

Requirements

• 5+ years of customer service or call center experience in software or healthcare support.
• Proven experience in electronic Medicaid/Medicare billing and accounts receivable.
• Strong knowledge of medical billing, coding, and compliance best practices.
• Ability to understand and support complex healthcare workflows and regulatory environments.
• Excellent communication, documentation, and problem-solving skills.
• Strong technical proficiency with tools like Word, Excel, PowerPoint, Adobe, and ticketing systems.
• Experience with computer hardware, connectivity troubleshooting, and desktop support is a plus.
• College degree preferred, ideally in Healthcare Administration or Public Health.
• Must reside in the New York City, Washington DC, or Minneapolis metro areas.

Benefits

• Competitive salary range: $50,000-$55,000 based on experience and qualifications.
• Fully remote role with flexible work schedule.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and company-paid holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and internal advancement.
• Company-sponsored programs and employee support resources.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round. If you are among the top 5 candidates, you will be notified within 7 days. If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Non-profit Organizations and Primary and Secondary Education