Tier I System Administrator

StratasCorp Technologies; Hampton (VA); Hybrid; USD 95,000 - 125,000; Full time

Job summary

StratasCorp Technologies is hiring for an IT Operations and Maintenance (O&M) support role in the Hampton Roads area. The professional will provide services for Windows-based IT systems, perform O&M tasks, monitor dashboards and ticket queues, and perform initial triage and basic troubleshooting.

The role requires DoD STIG knowledge, PowerShell proficiency, Hyper-V experience, and familiarity with Microsoft tools like WAC and Azure Arc.

Qualifications

• 3+ years of IT experience overall.
• Hands-on experience with Windows-based IT systems and O&M tasks.
• Knowledge of DoD STIGs and compliance requirements.
• Experience with Virtualization technology (Hyper-V preferred).
• Familiarity with Microsoft administration tools such as WAC and Azure Arc.

Responsibilities

• Provide O&M services for Windows-based IT systems and report task progress.
• Monitor events and alerts; serve as first line of defense.
• Triage alerts, assess scope/impact, and assign priority.
• Perform basic troubleshooting using runbooks and reboot devices when authorized.
• Communicate status to stakeholders per the notification matrix; update tickets.
• Escalate issues beyond runbook scope to Tier 2/3 with clear notes.
• Develop and submit change requests as needed.
• Produce capacity and performance reports; optimize IT system performance.
• Contribute to O&M documentation (patching, updates, security posture).
• Provide project updates to leadership and document customer issues in the ticketing system.

Skills

PowerShell

STIGs

Hyper-V

Azure administration tools

Education

Bachelor's/Master's/Ph.D in CS or related field

Active Secret Clearance

Tools

WAC

Azure Arc

Job description

Will provide Operations and Maintenance (O&M) support for Azure on-premise environment.

Primary Responsibilities

• Provide services for Windows-based IT systems, perform assigned O&M tasks report task progress, provide feedback, and ensure tasks are completed on time.
• Perform continuous event monitoring and alert handling: monitor dashboards, ticket queues, etc. as the first line of defense.
• Perform initial triage and correlation: validate dashboard alerts, check known issues, determine scope/impact, assign priority/severity, and create/update tickets.
• Perform basic troubleshooting using runbooks: basic connectivity checks, simple config validation, service or device reboots when authorized, etc.
• Provide communication and coordination: inform stakeholders IAW notification matrix, engage OEM vendors at a basic level when authorized, and keep status updated in the ticket.
• Escalate when issues exceed runbook scope or time thresholds and hand off to Tier 2/3 with clear notes and diagnostic data.
• Develop and submit change requests as necessary.
• Produce capacity and performance reports, monitor and optimize IT system platform performance.
• Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.
• Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system.
• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.
• Provide input on disaster recovery, business continuity, and failover/cutover procedures.
• Provide input on support tools and documentation.

Requirements

• 3 years overall IT experience.
• 1+ years providing operations and administration support of Windows-based IT systems and services.
• Knowledge and experience with PowerShell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc., etc.)
• Strong communication skills capable of communicating technical concepts to senior system administrators.

Education And Certifications

Required Upon Hire

• Bachelors, Masters or Ph.D in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering from an accredited university.
• Active Secret Clearance

One Or More Of The Following Certifications

• GIAC Security Essentials (GSEC)
• Security+
• Global Industrial Cyber Security Professional (GICSP)
• Systems Security Certified Practitioner (SSCP)
• Cloud+
• SecurityX / CASP+ (SecurityX replaced CASP+)
• Cisco Certified Network Professional (CCNP) Security
• Federal IT Security Professional-Operator (FITSP-O)
• GIAC Foundational Cybersecurity Technologies (GFACT)
• Certified Cloud Security Professional (CCSP)

Required Within 90 Days Of Hire

• Required: Microsoft Certified: Azure Fundamentals

Required Within Six Months Of Hire

• Desired: Microsoft Certified: Azure Admin Associate

Job Location will be onsite in the Hampton Roads area in hybrid support model (split between Govt site and contractor facility).

The anticipated salary range for this role is $95,000 to $125,000 annually. The anticipated salary range for this position is provided in accordance with applicable pay transparency laws. The final starting salary will be determined based on a variety of job-related factors, including the selected candidate's qualifications, skills, relevant experience, education, certifications, and work location (where applicable), as well as internal equity and market considerations.