Tier I Onsite Field Technician - Miami, FL

TECHNOLOGY LAB, LLC; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company car

Cell phone

Job summary

TECHNOLOGY LAB, LLC is seeking a Tier 1 Onsite Field Tech to support a network of K-12 charter schools in the Miami area. The role involves installing, configuring, and maintaining hardware and software, including network devices, projectors, and AV gear, working closely with Tier 2 and 3 techs, and providing excellent customer service.

The position is 100% onsite with a typical schedule of 8:00 a.m.–5:00 p.m., Monday–Friday, with occasional evenings and weekends.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a technical support role.
• CompTIA A+ certification preferred.
• Valid driver’s license and ability to lift up to 50 pounds.

Responsibilities

• Provide onsite technical support to clients.
• Install and configure hardware and software including network hardware, access points, projectors, doc cams, and charging carts.
• Diagnose minor A/V issues (HDMI, projectors, doc cams).
• Handle help desk tickets and escalate as needed.
• Document client interactions and resolutions; maintain communication with QA teams.

Skills

Customer service

Communication

On-site support

CompTIA A+ (preferred)

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft 365

Macs

PCs

Chromebooks

Network hardware identification

Job description

Tier 1 Onsite Field Tech – Miami, FL

Job status: Exempt / Full-Time

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.; occasional evenings and weekends

Work arrangement: 100% onsite, K-12 Charter schools throughout Miami

JOB DESCRIPTION

The Tier 1 Field Tech will be responsible for onsite technical support for a network of K-12 charter schools in the Miami area. They will be responsible for installing, configuring, troubleshooting, and maintaining various hardware and software systems, including but not limited to: network hardware, access points, projectors, doc cams, and charging carts. The Tier 1 Field Tech will work closely with the Tier 2 and 3 techs to resolve more complex issues.

PRIMARY RESPONSIBILITIES

• Provide onsite technical support to clients
• Install and configure various hardware and software systems, including network hardware, access points, projectors, doc cams, and charging carts
• Diagnose minor A/V issues such as HDMI, projectors, and doc cams
• Handle help desk tickets and elevate issues to higher-tier techs as needed
• Provide excellent customer service and technical support
• Ensure proper documentation and communication of all client interactions and resolutions
• Work closely with other techs to resolve complex technical issues

SKILLS AND QUALIFICATIONS

• High school diploma or equivalent
• 1–2 years of experience in a technical support role
• Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks
• Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber
• Ability to lift up to 50 pounds and stand for long periods of time
• A valid driver's license
• Excellent communication and customer service skills
• Professional appearance and demeanor
• CompTIA A+ certification preferred

ADDITIONAL REQUIREMENTS

• Availability to work onsite at clients 100% of the time
• Ability to work occasional evenings and weekends as needed
• Willingness to participate in an on-call rotation

SCHEDULE AND WORK ENVIRONMENT

This is a full-time, exempt position with a regular schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. However, the Tier 1 Field Tech may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. We strive to provide a work-life balance for all our employees and will provide a company car and cell phone for work use.