Tier I Helpdesk Technician

Pacific Office Automation Inc.; Beaverton (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player seeks a passionate Tier I Help-desk Technician to join its dynamic IT team in Beaverton, OR. This role involves remotely troubleshooting customer network connectivity, PC, VOIP, and server issues while collaborating closely with sales representatives and engineers. The company prides itself on providing growth opportunities and a supportive work environment, emphasizing diversity and inclusion. If you are eager to learn and excel in a fast-paced setting, this is the perfect opportunity to advance your career in technology.

Benefits

Advancement into leadership roles

Medical/Dental/Vision/Life insurance

Matched 401k

FSA/HSA Programs

Qualifications

• 1-2 years of professional IT experience with a willingness to learn.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities

• Remotely troubleshoot network connectivity and server issues.
• Collaborate with sales representatives and VOIP engineers to resolve issues.

Skills

Customer Service

Problem Solving

Communication Skills

Initiative

Follow-through

Education

Associates Degree

Bachelor’s Degree

Tools

Microsoft Office 365

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

Current job opportunities are posted here as they become available.

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who is passionate about customer service, knows how to take initiative, has excellent follow-through, and truly enjoys solving problems? Pacific Office Automation wants to talk to you! Come Join POA's growing and dynamic IT team in Beaverton, OR as a Tier I Help-desk Technician!

Responsibilities

• Remotely troubleshoot and diagnose our customer’s network connectivity, PC, VOIP, and server issues
• Work closely helping to resolve issues with sales representatives and VOIP engineers
• Work with our customers to troubleshoot any issues

Qualifications

• Associates or Bachelor’s degree
• 1-2 years professional IT experience mixed with a willingness and capability to learn
• Ability to problem solve
• Excellent written and oral communication skills
• Ability to work in a fast-paced environment
• Working knowledge of Microsoft Office 365

Benefits

• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA Programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.