Tier I Field Technician - Charlotte, NC

TechnologyLab, LLC; Charlotte (NC); Hybrid; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Tier 1 Field Technician to provide exceptional onsite and remote support in Charlotte, NC. This full-time role involves installing, configuring, and troubleshooting a variety of hardware and software systems, ensuring clients receive top-notch service. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer satisfaction. With a focus on work-life balance, this position offers an engaging work environment where your contributions will make a significant impact.

Benefits

Company Car

Cell Phone for Work Use

Work-Life Balance

Qualifications

• 1-2 years of experience in technical support is required.
• Knowledge of hardware and software systems is essential.

Responsibilities

• Provide onsite and remote support to clients.
• Install and configure hardware and software systems.

Skills

Technical Support

Customer Service

Google Workspace

Microsoft 365

Hardware Installation

Network Hardware Identification

Communication Skills

CompTIA A+ Certification

Education

High School Diploma or Equivalent

Tools

Google Workspace

Microsoft 365

PCs

Macs

Chromebooks

Job description

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Candidates must reside in the Charlotte, NC area.

Job Details

• Job Title: Tier 1 Field Technician - Charlotte, NC
• Job Status: Exempt/Full-Time

Job Description

The Tier 1 Field Tech will provide onsite and remote technical support, including installing, configuring, troubleshooting, and maintaining hardware and software systems such as network hardware, access points, projectors, doc cams, and charging carts. They will collaborate with Tier 2 and 3 techs to resolve complex issues.

Primary Responsibilities

• Provide onsite and remote support to clients
• Install and configure hardware and software systems
• Diagnose minor A/V issues
• Handle help desk tickets and escalate as needed
• Deliver excellent customer service
• Document all client interactions and resolutions
• Assist in resolving complex technical issues with team members

Skills and Qualifications

• High school diploma or equivalent
• 1-2 years in technical support
• Knowledge of Google Workspace, Microsoft 365, Macs, PCs, Chromebooks
• Ability to identify network hardware components
• Physical ability to lift up to 50 pounds and stand for long periods
• Valid driver’s license
• Excellent communication and customer service skills
• Professional appearance and demeanor
• Preferred: CompTIA A+ certification

Additional Requirements

• Availability to work onsite 70% of the time and remotely 30%
• Willingness to work evenings and weekends as needed
• Participation in an on-call rotation

This full-time, exempt position follows a regular 8-5 schedule, Monday through Friday, with occasional work outside these hours. The company provides a car and cell phone for work use. We promote work-life balance.

Technology Lab is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.