Tier I Field Technician - Charlotte, NC

Technology Lab; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Tier 1 Field Technician to provide exceptional onsite and remote technical support. In this dynamic role, you will install, configure, and troubleshoot a variety of hardware and software systems, ensuring seamless operations for clients. You will work closely with a skilled team to resolve complex technical issues while maintaining excellent customer service. This full-time position offers a regular schedule with the potential for occasional overtime during critical projects. Enjoy a supportive work environment that values work-life balance, complete with a company car and cell phone for professional use.

Benefits

Company car

Cell phone for work use

Work-life balance initiatives

Qualifications

• 1-2 years of experience in a technical support role.
• Excellent communication and customer service skills.
• CompTIA A+ certification is preferred.

Responsibilities

• Provide onsite and remote technical support to clients.
• Install and configure various hardware and software systems.
• Handle help desk tickets and escalate issues as needed.

Skills

Technical support experience

Customer service skills

Knowledge of Google Workspace

Knowledge of Microsoft 365

Ability to identify network hardware

CompTIA A+ certification

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft 365

Job description

Candidates must reside in the Charlotte, NC area.

Job Title: Tier 1 Field Technician - Charlotte, NC

Job Status: Exempt/Full-Time

Job Description:

The Tier 1 Field Tech will be responsible for onsite and remote technical support. They will be responsible for installing, configuring, troubleshooting, and maintaining various hardware and software systems, including but not limited to: network hardware, access points, projectors, doc cams, and charging carts. The Tier 1 Field Tech will work closely with the Tier 2 and 3 techs to resolve more complex issues.

Primary Responsibilities:

• 
  Provide onsite and remote technical support to clients
• 
  Install and configure various hardware and software systems, including network hardware, access points, projectors, doc cams, and charging carts
• 
  Diagnose minor A/V issues such as HDMI, projectors, doc cams
• 
  Handle help desk tickets and escalate issues to higher tier techs as needed
• 
  Provide excellent customer service and technical support
• 
  Ensure proper documentation and communication of all client interactions and resolutions
• 
  Work closely with other techs to resolve complex technical issues

Skills and Qualifications:

• 
  High school diploma or equivalent;
• 
  1-2 years of experience in a technical support role
• 
  Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks
• 
  Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber
• 
  Ability to lift up to 50 pounds and stand on feet for long periods of time
• 
  A valid driver's license
• 
  Excellent communication and customer service skills
• 
  Professional appearance and demeanor
• 
  CompTIA A+ certification is preferred

Additional Requirements:

• 
  Availability to work onsite at clients 70% of the time and remotely 30% of the time
• 
  Ability to work occasional evenings and weekends as needed
• 
  Willingness to participate in an on-call rotation
  

This is a full-time, exempt position with a regular schedule of 8-5, Monday through Friday. However, the Tier 1 Field Tech may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. We strive to provide a work-life balance for all our employees and will provide a company car and cell phone for work use.

Technology Lab is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.