Tier-3 Video Management System Engineer — Onsite VA

COMMUNICATIONS RESOURCE; Alexandria (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

CRI in Kingstowne, VA is seeking an experienced Tier 3 Video Management System (VMS) Support Engineer to provide advanced technical support and engineering oversight for our enterprise video surveillance environment.

This role serves as the highest escalation point for complex incidents, performs root cause analysis, system optimization, and architectural improvements across distributed VMS infrastructure, collaborating with Tier 2 and cross-functional teams.

Qualifications

• 4-5+ years supporting enterprise VMS or physical security systems.
• Advanced troubleshooting across IP networking, Windows Server, and storage systems.
• Experience conducting formal root cause analysis.
• Strong understanding of video codecs (H.264, H.265) and system performance tuning.
• Experience supporting distributed or high-availability environments.
• Onsite in Kingstowne, VA

Responsibilities

• Serve as Tier 3 escalation for complex VMS incidents and major outages.
• Perform deep troubleshooting across application, server, storage, and network layers.
• Conduct root cause analysis (RCA) and document corrective/preventative actions.
• Lead incident bridge calls during critical security-impacting events.
• Administer enterprise VMS platforms such as Genetec Security Center and Surveill.
• Optimize recording policies and profiles, failover configurations, and storage performance.
• Conduct system health audits and capacity planning.
• Troubleshoot Windows Server environments supporting VMS applications.
• Analyze network performance issues (VLANs, multicast, bandwidth constraints).
• Support storage troubleshooting and performance tuning.
• Support VMS testing integrated with analytics.
• Develop and maintain technical SOPs and user guides.
• Work with Tier 2 engineers.
• Perform software upgrades and patching.

Skills

Enterprise VMS support

IP networking

Windows Server

Storage systems

Root cause analysis

Video codecs (H.264/H.265)

Tools

Genetec Security Center

Surveill

Job description

CRI in Kingstowne, VA is seeking an experienced Tier 3 Video Management System (VMS) Support Engineer to provide advanced technical support and engineering oversight for our enterprise video surveillance environment.

This role serves as the highest escalation point for complex incidents, performs root cause analysis, system optimization, and architectural improvements across distributed VMS infrastructure, collaborating with Tier 2 and cross-functional teams.