Tier 3 Engineer - Managed Services

Randstad (Schweiz) AG; Chicago (IL); Remote; USD 85,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a tech wizard, navigating complex IT challenges and leading high-level projects. This role offers the opportunity to excel in client service delivery, mentor junior engineers, and manage intricate systems environments. With a focus on teamwork and continuous learning, you’ll be part of a collaborative culture that values innovation and integrity. The company promotes a thriving community through technology, offering competitive compensation and a supportive work environment. If you’re ready to shape the future of IT, this is the place for you.

Benefits

Comprehensive medical, dental, and vision

401(k) with company match

Generous PTO and flex time

Continuous learning reimbursements

Qualifications

• 7+ years in Managed Services or Cloud Engineering.
• Expertise in VMware, Azure, and Microsoft 365 is essential.

Responsibilities

• Handle client service delivery and high-tier systems projects.
• Mentor Tier 1 and Tier 2 engineers, fostering growth.

Skills

Managed Services

Cloud Engineering

Server Architecture

Client Service Delivery

Root Cause Analysis

Project Management

Technical Troubleshooting

Tools

VMware

Azure

Microsoft 365

SAN/NAS Storage Technologies

Advanced Network Management

Job description

Mission
Deliver predictable IT outcomes
Vision
In 10 years, our aim is to grow into a $25 million national powerhouse, maintaining a fresh startup vibe while offering ever-expanding world-class opportunities.
Core Values

• Teamwork: United in purpose, we succeed together.
• Pride: We're builders, shaping a brighter future.
• Relentless: Bold and curious, we're perpetual learners.
• Integrity: Right is right—always.
• Inclusivity: Diversity drives us forward.

The Main Thing
We’re on the hunt for a tech wizard with the agility to navigate complex IT challenges and the confidence to tackle high-level escalations and projects. Show us your best every day, and join a team that transcends the ordinary with outstanding rewards and benefits—because we believe in nurturing a thriving community through innovative technology.
Who You Are:
Role & Responsibilities

• Masterfully handle client service delivery and high-tier systems or cloud projects.
• Provide expert escalation resolution and root cause analysis.
• Excel in client communications, embodying professionalism at every turn.
• Mentor Tier 1 and Tier 2 engineers, sharing knowledge and fostering growth.
• Design and manage intricate Windows systems, VMWare, Azure, and Microsoft 365 environments.
• Lead transformative projects ensuring they deliver on scope and budget.
• Engage in strategic discussions to help clients grasp technology investments.
• Craft and uphold our technology best practices and process documentation.

Travel

• Local (Chicagoland area): up to 50%
• Nationwide: up to 5%
• Participate in a rotating on-call schedule

Performance Goals & Expectations:

• Billable Realization: 75%
• Knowledge Base Articles: 12 yearly
• Performance metrics are indicative and supplemented by qualitative evaluations to ensure a fair assessment of contributions.

Core Competencies

• Cooperative: Thrives in a team-oriented environment.
• Professional: Resilient, eager to learn, and highly collaborative.
• Curious: A proactive problem solver with a knack for quick decision-making.
• Organized: Aces in project management and maintaining brand consistency.
• Efficient: Independently effective and logical under pressure.

Desired Skills & Experience

• 7+ years in Managed Services, Cloud, or Server Engineering/Architecture.
• Expertise in VMware, Azure, and Microsoft 365.
• Proficient with SAN/NAS storage technologies and advanced network management.
• Experience with enterprise messaging and virtualization technologies.
• Strong background in troubleshooting and technical standards development.

Compensation & Benefits

• Salary: $85,000 - $120,000, based on experience.
• Bonus: Eligibility for annual performance-based bonuses.
• Benefits: Comprehensive medical, dental, and vision; 401(k) with company match; generous PTO and flex time.
• Work Environment: Primarily remote, with occasional office visits for project-specific work.

Culture

• Continuous learning encouraged with reimbursements for certifications.
• Collaborative culture with regular training sessions.
• Recognized as one of the 101 Best & Brightest Places to Work.

Join us in redefining IT and shaping the future of technology!