Managed Services Engineer

Beyond IT Support; Aurora (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Managed Services Engineer to design, implement, and manage IT solutions for clients in a dynamic environment. This role involves troubleshooting hardware and software issues, maintaining network infrastructure, and ensuring optimal system performance. The engineer will work closely with clients to understand their technical needs, assist with cloud services, and implement security measures. If you possess strong analytical skills and a passion for technology, this opportunity offers a chance to make a significant impact in enhancing client IT environments.

Benefits

401(k)

401(k) matching

Company car

Dental insurance

Health insurance

Qualifications

• Strong analytical and problem-solving skills required.
• Experience with cloud services and network infrastructure is essential.

Responsibilities

• Design and implement network solutions tailored to client needs.
• Provide Tier 2 and Tier 3 technical support for hardware and software issues.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service Capabilities

Tools

Microsoft Azure

AWS

Google Cloud

Windows Server

Linux Server

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Health insurance

The Managed Services Engineer is responsible for designing, implementing, and managing IT solutions for clients in a managed services environment. This role involves troubleshooting hardware and software issues, maintaining network infrastructure, and ensuring optimal system performance. The engineer will collaborate with clients to understand their technical needs, provide support for cloud services and security implementations, and contribute to project documentation. Strong analytical skills, attention to detail, and proficiency in various technologies are essential for success in this role.

1. Network Design and Implementation: Designing and deploying robust network solutions tailored to client needs, including LAN, WAN, and VPN configurations.
   
   
2. Systems Administration: Managing server environments, including installation, configuration, maintenance, and troubleshooting of Windows and Linux servers.
   
   
3. Cloud Services Management: Assisting clients with the implementation and management of cloud solutions, such as Microsoft Azure, AWS, or Google Cloud.
   
   
4. Security Administration: Implementing and monitoring security protocols and practices to protect client data, including firewalls, antivirus solutions, and intrusion detection systems.
   
   
5. Technical Support: Providing Tier 2 and Tier 3 technical support to clients, resolving issues related to hardware, software, and network connectivity.
   
   
6. Monitoring and Maintenance: Utilizing monitoring tools to maintain system performance and health; performing regular updates and patch management.
   
   
7. Backup and Disaster Recovery: Designing and implementing data backup and disaster recovery plans to ensure business continuity for clients.
   
   
8. Documentation and Reporting: Creating and maintaining technical documentation, including network diagrams, system configurations, and support tickets.
   
   
9. Collaboration with Teams: Working closely with other IT professionals, such as Help Desk Technicians and Project Managers, to ensure seamless service delivery.
   
   
10. Client Liaison: Engaging with clients to assess their technical requirements, provide training, and recommend improvements to their IT infrastructure.
    
    

This role requires a combination of technical expertise, problem-solving skills, and customer service capabilities to effectively support and enhance client IT environments.