Tier 2 Technical Support Engineer: SQL/Java, Cloud

iBase-t; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Yearly performance bonuses

Unlimited vacation

Comprehensive medical, dental, and vision plans

401(k) – company match

Job summary

iBase-t is seeking a Technical Support Engineer to provide advanced support for the Solumina platform. The role involves troubleshooting complex issues, creating test cases, and collaborating across teams to enhance performance.

This position requires 3-5 years of technical support experience and proficiency in SQL and Java. Benefits include a competitive salary, unlimited vacation, and comprehensive medical plans.

Qualifications

• 3-5 years of experience in technical support with Tier 2 exposure.
• Proficiency in writing SQL queries and reading Java code.
• Strong communication skills in English.

Responsibilities

• Provide Tier 2 support for advanced technical issues.
• Analyze product business rules and create replicable test cases.
• Communicate effectively with users and document interactions.
• Collaborate with cross-functional teams for solutions.

Skills

Technical Troubleshooting

SQL Queries

Java Code Interpretation

Effective Communication

Kubernetes

AWS

Azure

Education

High School Diploma

Bachelor's Degree in related field

Tools

Zendesk

Job description

iBase-t is seeking a Technical Support Engineer to provide advanced support for the Solumina platform. The role involves troubleshooting complex issues, creating test cases, and collaborating across teams to enhance performance.

This position requires 3-5 years of technical support experience and proficiency in SQL and Java. Benefits include a competitive salary, unlimited vacation, and comprehensive medical plans.