Tier 2 Technical Support Engineer & SME

Infinite Computer Solutions; New Jersey; On-site; USD 65,000 - 90,000; Full time

Job summary

Fiserv is seeking a skilled Client Technical Support specialist in New Jersey to deliver 2nd tier technical support, troubleshoot complex problems, and mentor junior staff. The role requires handling client inquiries, escalating issues to product teams, and representing Client Services in collaborative meetings.

Ideal candidates have a 3-5 year mix of education and experience, excellent communication, and the ability to work a flexible schedule including on-call shifts.

Qualifications

• 3-5 years of equivalent combination of education and experience.
• Excellent communication and client-facing skills.
• Willingness to work flexible hours and on-call when needed.

Responsibilities

• Provide 2nd tier technical support and troubleshoot complex problems.
• Answer incoming client inquiries via phone and cases.
• Mentor and coach associates; train new staff.
• Escalate issues to Product Development and SME teams.
• Represent Client Services in project meetings.

Skills

Client Focus

Communication Skills

Results Orientation

Leadership

Industry Knowledge

Technical Knowledge

Education

Graduate

Job description

Fiserv is seeking a skilled Client Technical Support specialist in New Jersey to deliver 2nd tier technical support, troubleshoot complex problems, and mentor junior staff. The role requires handling client inquiries, escalating issues to product teams, and representing Client Services in collaborative meetings.

Ideal candidates have a 3-5 year mix of education and experience, excellent communication, and the ability to work a flexible schedule including on-call shifts.