Tier 2 Support Technician

Insight Global; Burbank (CA); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Insight Global is seeking a Tier 2 Support Technician for a healthcare organization in the Los Angeles area. You will support modernization of clinical workstations, including SSO, device imaging, and monitor upgrades.

The project runs 2-3 months with potential extensions; responsibilities include deploying and configuring end-user devices, badge reader systems, and large-scale monitor replacements, while addressing Windows issues.

Qualifications

• Tier 2 desktop/technical support experience required.
• Strong Windows environment expertise and OS troubleshooting.
• Experience with PC deployments and workstation rollouts.
• Device imaging and reimaging, hardware and software support in healthcare context.
• Experience with healthcare environments is preferred.

Responsabilités

• Deploy and configure end-user computing devices for workstation modernization.
• Install and test badge reader technology for single sign-on initiatives.
• Deploy and replace approximately 500 monitors.
• Assist with PC imaging and reimaging; deploy around 250 workstations.
• Troubleshoot hardware, software, and Windows-related issues to ensure successful deployment.

Connaissances

Tier 2 Desktop/Technical Support

Windows OS troubleshooting

PC deployments

Device imaging

Hardware support

Software support

Healthcare experience

Description du poste

Job Description

A healthcare organization in the LA area is seeking a strong Tier 2 Support Technician to support their initiative of modernizing their clinical workstations. This includes rolling out single sign-on capabilities, workstation refreshes, monitor replacements, and badge reader deployments.

This is the second phase of a modernization initiative, taking place after inventory phase. The contract is expected to be around 2-3 months. In this phase, the Tier 2 Support Technician will support workstation modernization efforts by deploying and configuring end-user computing devices, installing and testing badge swipe/card reader technology for single sign-on initiatives, and will deploy and replace approximately 500 monitors. Additionally, they will assist with PC imaging and reimaging and help to reimage and deploy approximately 250 workstations. They will troubleshoot hardware, software, and Windows-related issues and help ensure a successful deployment. The schedule is standard Monday through Friday, with occasional overtime work on Saturdays. This is a multi-month modernization initiative with potential for extension based on project needs

Skills and Requirements

• Tier 2 Desktop/Technical Support experience
• Strong experience supporting Windows environments, including:
• Windows OS troubleshooting and support
• PC deployments and workstation rollouts
• Device imaging and reimaging
• Hardware and software support
• Healthcare experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].