Tier 2 IT Technician

CACI; Colorado Springs (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Job summary

CACI is seeking a Tier 2 IT Technician for an on-site role at Peterson SFB in Colorado. The position focuses on deskside break/fix for Space Force HQ customers, with remote support to GSUs as needed.

Responsibilities include systems administration and EUD support, software deployments, hardware repairs, and VOIP setup. A Secret clearance and strong customer service are required; a bachelor's degree is desirable.

Qualifications

• Outstanding Customer Service Skills are a MUST!
• CompTIA Security+ CE
• Active Secret Clearance
• 3+ years of relevant experience
• Proficient in Windows desktop OS, imaging laptops/desktops, and Microsoft 365 apps

Responsibilities

• Provide systems administration and EUD support to local and GSU customers.
• Install new software releases, upgrades, patches and resolve software issues.
• Image, configure, and deploy desktops; repair hardware including monitors and docking stations.
• Install and troubleshoot end user apps and certificates.
• Document actions in trouble tickets and meet SLAs.
• Configure VOIP phones and voicemail; assist with user moves and connectivity.
• Prepare obsolete assets for disposal; assist other IT teams as needed.
• Configure EUDs to print, scan, and fax on multifunction devices.

Skills

Outstanding Customer Service Skills

Ability to work independently

Time management skills

Ability to lift and carry hardware

Education

Bachelor’s Degree

Tools

Windows Desktop OS

Imaging laptops/desktops

Microsoft 365 (Outlook/Teams/OneDrive)

Job description

Job Title: Tier 2 IT Technician

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental USA

Anticipated Posting End: 1/1/2099

The Opportunity

On the EITaaS program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices (EUDs) to enable the DAF to transition focus from IT operations to mission operations.

We have an exciting opportunity for a Tier 2 IT Technician to join our team at Peterson SFB in Colorado. This position focuses on deskside break/fix for our Space Force HQ customers to include multiple geographically separated units (GSUs). Remote support to GSUs is the primary focus, but you will be highly involved with other team members supporting local customers.

This is a full-time on-site position working along side of a small, highly experienced, and talented team!

Responsibilities

• Technical team member responsible for providing systems administration and EUD support to local and GSU customers.
• Responsible for installing new software releases and system upgrades, evaluates and installs patches, and resolve software related problems.
• Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk and data encryption.
• Install and troubleshoot end user apps and certificates.
• Properly document actions in trouble tickets and meet all SLAs.
• Install and configure VOIP phones and voicemail, troubleshoot phone issues.
• Assist with user moves, including connectivity, computers, and phones.
• Prepare obsolete assets for disposal.
• Assist other IT teams as needed.
• Configure EUDs to print, scan, and fax on multifunction devices, troubleshoot communication/software issues.

Qualifications

• Outstanding Customer Service Skills are a MUST!
• CompTIA Security+ CE
• Active Secret Clearance
• 3+ years of relevant experience
• Must be proficient in the following:
  • Windows desktop operating systems
  • Imaging laptops/desktops
  • Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 components
• Ability to work independently and with minimal supervision
• Must have excellent time management skills
• Ability to lift and carry boxes of computers, monitors, and other hardware

Desired

• Experience with audio/visual systems
• Cisco Call Manager experience
• Bachelor’s Degree

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Minimum Required Hourly Wage:

$24.32

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. At CACI, you will receive comprehensive benefits.

• We offer competitive compensation, benefits and learning and development opportunities.
• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.