Tier 2 IT Support Specialist – Endpoint & Identity Expert

SES Corporation; Austin (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

STD

LTD

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Job summary

SES Corporation, based in Austin, TX, seeks a Tier 2 Help Desk Specialist to deliver advanced IT support across endpoints, identity, and collaboration platforms. You will partner with Tier 1 and Tier 3 to resolve complex issues and improve first-call resolution.

Responsibilities include endpoint management via Intune and SCCM, AD/AAD/Entra and Okta duties, and support for Teams, SharePoint, and Exchange Online. 3+ years of experience and a Bachelor's degree are required.

Qualifications

• Bachelor's degree in IT, CS, or related discipline.
• 3+ years of progressive IT support experience, including Tier 1 and Tier 2.
• Experience with ServiceNow, Remedy, Jira and ITSM platforms.
• Strong knowledge of endpoint/desktop management and collaboration apps.
• Ability to obtain public trust security clearance.
• Proficiency with Intune and SCCM/MECM.
• Experience with AD/AAD/Entra and Okta for identity lifecycle.
• Familiarity with Microsoft 365 collaboration stack (Teams, Exchange Online, SharePoint).

Responsibilities

• Incident Support and advanced troubleshooting for endpoints and collaboration tools.
• Collaborate with Tier 3 and engineering teams for root-cause analysis and long-term fixes.
• Ensure SLA adherence and proper documentation of incidents.
• Manage endpoint compliance and patching via Intune and SCCM; remediate Nessus findings.
• Administer identity controls in AD, Azure AD/Entra, and Okta; enforce MFA and conditional access.
• Support Teams/SharePoint/Exchange Online and VIP queue handling.

Skills

Intune

SCCM/MECM

Active Directory

Azure AD/Entra

Okta

ServiceNow

Teams / collaboration tools

Nessus remediation

Education

Bachelor's degree in IT/CS

Tools

Intune

SCCM/MECM

AD/AAD/Entra

Okta

ServiceNow

Jira or Remedy

Job description

SES Corporation, based in Austin, TX, seeks a Tier 2 Help Desk Specialist to deliver advanced IT support across endpoints, identity, and collaboration platforms. You will partner with Tier 1 and Tier 3 to resolve complex issues and improve first-call resolution.

Responsibilities include endpoint management via Intune and SCCM, AD/AAD/Entra and Okta duties, and support for Teams, SharePoint, and Exchange Online. 3+ years of experience and a Bachelor's degree are required.