Tier 2 IT & AV Support Specialist (Hybrid)

Central New Mexico Community College; Albuquerque (NM); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Central New Mexico Community College in Albuquerque, NM is seeking a Technical Support Specialist to deliver advanced Tier 2 support for classrooms, conference rooms, and event spaces. You will troubleshoot audiovisual and computer systems, deploy OS images, and provide hands-on assistance to faculty, staff, and students in a hybrid, on-site and remote environment.

The role emphasizes training delivery, documentation creation, and collaboration with ITS to maintain reliable tech services and

Qualifications

• High School Diploma or higher and five years of related experience.
• Higher education industry experience preferred.
• Relevant certifications are a plus.

Responsibilities

• Provides advanced Tier 2 troubleshooting for audiovisual and computer systems.
• Creates training materials and conducts CNM IT training sessions.
• Diagnoses complex hardware problems and performs advanced repairs.
• Coordinates service requests and incidents with cross-functional teams.
• Supports deployment projects and maintains knowledge base articles.

Skills

Tier 2 support

Training delivery

Customer service

Audio-visual systems

Education

High School Diploma or equivalent

Postsecondary education or higher

Five years of related experience

Higher education experience preferred

Job description

Central New Mexico Community College in Albuquerque, NM is seeking a Technical Support Specialist to deliver advanced Tier 2 support for classrooms, conference rooms, and event spaces. You will troubleshoot audiovisual and computer systems, deploy OS images, and provide hands-on assistance to faculty, staff, and students in a hybrid, on-site and remote environment.

The role emphasizes training delivery, documentation creation, and collaboration with ITS to maintain reliable tech services and