Tier 2 Help Desk Technician (Shift work Wed-Sat/Sun)

Power3 Solutions and Partnering Companies; Annapolis (MD); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for experienced Tier 2 Help Desk Technicians to join their dynamic team. This exciting role involves providing technical support and troubleshooting for network, desktop, and systems hardware and software. You will ensure minimal downtime and optimal system performance while coaching less-experienced professionals. With a focus on remote support and diagnostics, your contributions will be vital in maintaining high service levels. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 5 years of technical experience or 10 years in lieu of a degree.
• Active TS/SCI clearance with Polygraph is mandatory.

Responsibilities

• Deliver technical support for network and desktop hardware/software.
• Utilize diagnostic techniques to resolve issues effectively.

Skills

Technical Support

Troubleshooting

Remote Assistance

Help Desk Management

Diagnostic Techniques

Education

Bachelor's Degree

10 years of Technical Experience

Tools

CompTIA A+ CE

CompTIA Network+ CE

Remote Desktop Tools

Job description

Tier 2 Help Desk Technician – TS/SCI w/ Polygraph

Location: Annapolis Junction, MD
Clearance Required: Active TS/SCI with Polygraph

Shifts Available:

• Wednesday–Saturday, 6:00 AM–4:00 PM
• Wednesday–Sunday, 2:00 PM–10:00 PM
• Training Schedule: Monday–Friday, 6:00 AM–2:00 PM or 7:00 AM–3:00 PM

Overview

We are seeking experienced Tier 2 Help Desk Technicians to provide technical support and troubleshooting for network, desktop, and systems hardware and software. This role involves remote support, diagnostics, and resolution of issues escalated from Tier 1 support, ensuring minimal downtime and optimal system performance.

Key Responsibilities

• Deliver technical support for network, desktop, and systems hardware/software.
• Utilize diagnostic techniques to identify, investigate, and resolve issues.
• Provide remote support through desktop mirroring and other applications.
• Coach and guide less-experienced professionals as needed.
• Manage help desk tickets, ensuring timely resolution and documentation.

Required Qualifications

• Active TS/SCI clearance with Polygraph.
• Bachelor's degree with 5 years of technical experience, or 10 years of technical experience in lieu of a degree.
• IAT Level I certification (e.g., CompTIA A+ CE, CompTIA Network+ CE).
• Proficiency in hardware support, remote assistance, and remote desktop tools.

Salaryis determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is$50,000 to $80,000 annually.